L2 Service Desk Engineer | AU | WFH
Job Location:
National Capital Region - Philippines
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Provide advanced technical support to resolve complex IT issues for end-users including hardware software network and application problems.
- Act as the escalation point for L1 support taking ownership of unresolved incidents and service requests.
- Troubleshoot and diagnose technical problems using various tools and methodologies.
- Perform root cause analysis and implement solutions to prevent the recurrence of issues.
- Manage and maintain IT infrastructure including servers networks and systems.
- Assist in the deployment configuration and maintenance of IT equipment and software.
- Monitor system performance and ensure high availability and reliability.
- Document and maintain technical procedures user guides and knowledge base articles.
- Collaborate with other IT teams to resolve cross-functional issues and implement new technologies.
- Participate in on-call rotation and provide after-hours support as needed.
- Ensure compliance with IT policies security standards and best practices.
- Provide training and guidance to L1 support staff and end-users to enhance technical skills and knowledge.
- Bachelors degree in Information Technology Computer Science or a related field.
- At least 3 years of proven experience as an L2 Service Desk Engineer IT Support Engineer or in a similar role.
- Strong knowledge of IT systems including Windows and Linux operating systems Active Directory Office 365 and virtualization technologies.
- Proficiency in troubleshooting and resolving hardware software and network issues.
- Experience with ConnectWise PSA SharePoint Server Management PowerShell and investigating security alerts.
- Familiarity with ITIL framework and best practices.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A Network Microsoft Certified: Modern Desktop Administrator Associate or similar are a plus
- HMO Dental and Life Insurance for you and one free dependent from day one (with option to enroll more)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more
Required Skills:
What You Bring Were looking for someone who: Bachelors degree in Information Technology Computer Science or a related field. At least 3 years of proven experience as an L2 Service Desk Engineer IT Support Engineer or in a similar role. Strong knowledge of IT systems including Windows and Linux operating systems Active Directory Office 365 and virtualization technologies. Proficiency in troubleshooting and resolving hardware software and network issues. Experience with ConnectWise PSA SharePoint Server Management PowerShell and investigating security alerts. Familiarity with ITIL framework and best practices. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Certifications such as CompTIA A Network Microsoft Certified: Modern Desktop Administrator Associate or similar are a plus
Required Education:
Bachelors Degree
