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L1 Service Desk Engineer-Dispatcher

ScalableOS

Job Location:

National Capital Region - Philippines

Monthly Salary: Not provided by the employer

Experience Required: 3years

Posted: 24 May 2026 (30+ days ago)

Application Deadline: 21 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

SUMMARY

The Help Desk Engineer will be a primary resource for level 1 monitoring/technical support of the company customers. Inbound technical support (service desk) for managed service clients is a primary responsibility. This role is also responsible for assisting in the daily dispatch of service requests by both monitoring and managing incoming client requests. This includes the assignment of service tickets escalations status updates along with client and staff follow up.

Basic troubleshooting skills and familiarity with Windows Operating systems and maintenance principles is a must. Experience with hands-on support focused on routine technical support and proactive management/maintenance of systems is also key. This position is external customer facing so communication and customer service skills are extremely important. A successful Help Desk Engineer will become a valuable and contributing part of the company culture with opportunity for growth.

JOB RESPONSIBILITIES

Support the company and external customers with:
Inbound customer support requests
Systems administration
Systems monitoring and maintenance
Internal IT/company systems support
Management of MSP platform(s) including automation and maintenance policies
Communicate with clients and staff to effectively schedule service tickets
Maximize schedule efficiency and effectiveness of technical support staff
Review/prioritize support requests.
Accurate time tracking/accounting
Stay current with emerging technologies and products
Availability on a scheduled basis for possible off-hours and/or on-call assignments
Other duties aligned with skillset as directed by the company

QUALIFICATIONS

Knowledge of cybersecurity concepts
Troubleshooting problem solving and analytical skills (including root-cause determination)
Excellent verbal and written communication skills
Associates degree or experience in Computer Science Engineering or combination of education and experience
Basic IT ticket work experience (ConnectWise experience a plus)
Technical Requirements

Operating systems (Windows Server and Desktop Apple and VMware vSphere/ESXi)
Microsoft infrastructure (Active Directory file/print remote desktop SharePoint Teams OneDrive Microsoft 365)
Basic network plant
Basic network/data link
Basic network application services
Storage/data protection (backup and disaster recovery)
Security (managed anti-malware OS and 3rd party patching)
Email (Microsoft 365 support and anti-spam/anti-virus)