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Knowledge Specialist

Job Location:

Pasay - Philippines

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (21 hours ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Description

Author and contribute knowledge
Monitor and maintain knowledge quality to documented standards
Training knowledge processes
Work with subject matter experts to enhance effectiveness of available knowledge
Produce and analyze reports of knowledge base usage and effectiveness
Engage in continuous process improvement
Content administration utilizing current application toolset
Prepare troubleshooting procedural and reference material in electronic format
Maintain standard tool configurations
Meet deadlines in completing special projects
Follow standards and processes working as a collaborative team member

Bachelors degree required but will consider applicable work experience as it translates to an equivalent degree
2-4 years of experience in support desk environment
Strong attention to detail
Leadership skills
Able to multitask
Excellent written and oral communication skills
Technical writing editing and proofreading skills
Experience with presentations and group discussions
Understanding agent documentation requirements
Strong customer service experience
Ability to work in a team environment as well as independently
Ability work with little to no supervision
Knowledge of HTML and Internet technologies
Experience working with relational databases
Understanding of JavaScript SQL and VBA is a plus but not required
Training experience is beneficial but not required
May require additional project-specific training
Shift flexibility and schedule adherence are required for the position.