Knowledge Engineering Lead

About the Role

The Knowledge Engineering Lead is responsible for the architecture and quality of the knowledge base that powers AI-driven customer support. This is not a content production role it is a structural and strategic role focused on ensuring knowledge is organized tagged and formatted so AI agents can reliably retrieve and apply it. The Lead defines taxonomy metadata standards retrieval patterns and AI-readiness criteria and guides the Knowledge Engineers in implementing these standards at scale.

What You Will Do

• Own the structural design of the knowledge base taxonomy metadata schema article formats and hierarchy
• Define and enforce AI-readiness standards: what does good knowledge look like for AI retrieval and use
• Establish retrieval quality benchmarks and work with AI Engineers to validate that content is being correctly surfaced
• Guide Knowledge Engineers in applying information architecture principles to new and existing content
• Collaborate with the AI Support Architect to ensure knowledge structure aligns with agent behavior and orchestration design
• Audit and continuously improve the knowledge base to eliminate gaps redundancy and poor retrieval performance
• Lead knowledge taxonomy reviews and updates as products processes and AI capabilities evolve
• Partner with Knowledge Operations to ensure content freshness processes maintain structural integrity
• Contribute to tooling decisions for knowledge management platforms and AI integration

What We Are Looking For

Required Experience & Qualifications

• 5 years of experience in knowledge engineering information architecture or technical content strategy
• Proven track record designing taxonomy metadata and structured content systems at scale
• Experience working in or alongside AI/NLP projects understanding of how retrieval-augmented generation (RAG) works is highly valued
• Background in global or enterprise support environments with large knowledge bases
• Familiarity with platforms such as Salesforce Knowledge Zendesk Guide Confluence or similar

Skills & Competencies

• Information architecture: taxonomy design content modeling metadata standards and retrieval optimization
• AI/RAG understanding: how LLMs consume and retrieve structured knowledge and what makes content AI-ready
• Content quality assessment: ability to audit large content libraries and identify structural weaknesses
• Cross-functional collaboration: working closely with AI engineers support SMEs and product teams
• Attention to detail and ability to enforce standards consistently across a growing team
• Analytical mindset for diagnosing retrieval failures and proposing structural fixes

Core Attributes

• Systematic thinker who designs durable structures not quick fixes
• Curious about AI and eager to learn how knowledge design impacts AI performance
• High standards for quality uncomfortable shipping content that isnt structured correctly
• Collaborative mentor who raises the capability of the engineers around them
• Adaptable as AI capabilities products and support needs evolve

Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations restaurants and banks)
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire.
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus additional benefits

About Us

From the day we opened our doors MRI Software has built flexible game-changing real estate software that powers thriving communities and helps make the world a better place to live work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that quite frankly cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; its a connected community of people who truly feel they belong. Whether were investing in employee resource groups or providing tailored resources for each person to reach their full potential were passionate about creating a work environment that makes you excited to show up every single day.

At MRI one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate thats our goal every day. Because thats what industry leaders do. Whether youre joining as a new Pride member or rejoining us after a short time away your talent is vital to us our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates so please dont hesitate to apply. Wed love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds including ethnicity religion sexual orientation gender identity disability age military veteran status and more.

We believe that Belonging is a direct result of Diversity Equity and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!