Key Accounts Manager

Key Accounts Manager

Location: Laguna
Work Setup: Onsite
Work Schedule: Monday to Friday Day Shift

Job Description

The Key Accounts Manager is responsible for managing and expanding relationships with key clients to drive revenue growth retention and long-term partnerships. The role focuses on developing strategic account plans ensuring excellent service delivery and identifying opportunities to grow business within existing accounts. This position plays a critical role in aligning client needs with company capabilities while ensuring consistent achievement of sales and business targets.

Key Responsibilities

• Manage and nurture relationships with key accounts to ensure client satisfaction and long-term retention
• Develop and execute strategic account plans aligned with sales targets and business objectives
• Act as the primary point of contact for clients handling inquiries concerns and escalations professionally
• Identify and drive opportunities for upselling cross-selling and account expansion
• Monitor account performance sales results and profitability providing insights and recommendations
• Collaborate with internal teams such as sales operations logistics and supply chain to ensure seamless service delivery
• Lead business reviews with clients and present performance updates insights and growth plans
• Negotiate contracts pricing and commercial agreements to maximize value for both the client and the business
• Ensure timely resolution of issues and maintain a high level of service quality
• Analyze market trends customer behavior and competitor activities to support account growth strategies

Qualifications

• Bachelors degree in Business Marketing or related field
• Proven experience in key account management sales or client relationship management
• Strong experience handling strategic or high-value accounts
• Excellent communication negotiation and stakeholder management skills
• Strong analytical and problem-solving abilities with a data-driven mindset
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Experience in FMCG retail manufacturing or related industries is an advantage