Junior Voice Engineer

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What this role is all about

As a Junior Voice Engineer you will play an important role in delivering reliable communication experiences to our customers by resolving technical issues related to voice and networking services. You will work closely with customers engineering teams and internal stakeholders to troubleshoot complex problems improve processes and contribute to service quality across our global platform. This role is a great opportunity for someone who enjoys hands-on technical problem solving continuous learning and working in a fast-paced collaborative environment.

What youll do

• Resolve customer inquiries and technical issues in a professional and timely manner while delivering a high-quality customer experience

• Troubleshoot voice and networking-related issues identify root causes and work toward effective resolutions

• Communicate directly with customers through phone email and ticketing systems including proactive follow-up during troubleshooting

• Collaborate with internal teams to resolve more complex technical challenges and ensure service continuity

• Use AI tools and internal knowledge resources to research solutions improve troubleshooting efficiency and validate technical accuracy

• Identify opportunities to improve internal processes documentation and customer experience workflows

• Share product and customer feedback with engineering teams and contribute to knowledge sharing within the team

What makes you a strong fit

• 23 years of experience in a Level 2 Technical Support Network Support or Customer Support role

• Working knowledge of networking fundamentals including TCP/IP DNS DHCP routing switching VPNs or firewalls

• Experience supporting voice technologies such as VoIP SIP PBX PSTN DID or related telecommunications services

• Strong troubleshooting analytical and critical thinking skills with the ability to independently solve technical issues

• Comfortable communicating directly with customers and taking ownership of issues through resolution

• Quick to learn new technologies and able to adapt in a dynamic fast-paced environment

• Willingness to work during North America business hours

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.