Junior Sales Development Representative

Helpware is a people-first outsourcing and customer experience partner helping fast-growing companies scale support operations and revenue teams with AI-enabled CX solutions. We work with SaaS Fintech Healthcare Ecommerce and Logistics brands across the US UK and beyond.

Were hiring a Sales Development Representative to support outbound sales and build qualified pipeline for our Account Executive team. This role is for someone hungry coachable and ready to build a real sales career with structured onboarding hands-on coaching and earning upside tied directly to your performance. Youll have the tools training and support you need to learn fast and deliver results.

What youll do

• Cold outreach make outbound calls to prospective clients across Helpwares target verticals (SaaS Fintech Healthcare Ecommerce Logistics) using Genesys

• Email & LinkedIn execute pre-built email sequences in HubSpot and run LinkedIn touches alongside your calls for full multi-channel coverage

• Prospect research research target accounts and decision-makers using LinkedIn Apollo ZoomInfo and our CRM data

• Lead qualification qualify outbound leads against target criteria using the teams discovery framework identify pain points and handle objections professionally

• Meeting bookings schedule qualified discovery calls for Account Executives with confirmed prospects and complete handoff context

• CRM management keep HubSpot records accurate and up-to-date; document every conversation follow-up and next step

• Hit your activity targets meet weekly and monthly KPIs on calls emails sequence enrollment and meetings booked

• Collaborate & improve share what youre hearing on calls with Sales Enablement RevOps and Marketing so we can sharpen scripts sequences and targeting together

What you bring

• At least 1 year of experience in sales sales development lead generation appointment setting or B2B/B2C outboundor strong customer-facing experience (CSR retention telemarketing) with a clear commitment to building a sales career

• Good verbal and written English comfortable speaking with US UK and Australian prospects on the phone and via email

• Phone confidence willing and able to make high volumes of outbound calls and stay resilient through rejection

• Coachability open to feedback eager to be coached willing to practice scripts and role-play until theyre sharp

• Organized and self-motivated can manage your own follow-ups prioritize your day and stay on top of multiple prospects simultaneously

• Goal-oriented mindset you want to hit targets not just do activity for its own sake

• Basic CRM familiarity exposure to HubSpot Salesforce GoHighLevel or similar platforms is a plus (well train you on our stack)
  

Nice to have

• Exposure to selling BPO customer support AI-enabled services or SaaS

• Familiarity with LinkedIn Sales Navigator Apollo ZoomInfo or similar prospecting tools

• Experience supporting US-based clients on night-shift schedules

• Basic understanding of B2B sales processes and pipeline management