Junior Real Time Analyst

We Put the World on Vacation

Go Where Opportunity Is Everywhere

At Travel Leisure Co. every day is an adventure where drive meets opportunity. Wherever you want to take your career lets get there together.

We are seeking a detail-oriented Junior Real-Time Analyst to join our Workforce Optimization this role youll play a key part in ensuring service levels are met across a multi-site environment by monitoring analyzing and adjusting workforce resources in real time.

How Youll Shine

• Reviewing and entering workforce data into management systems to ensure accuracy and efficiency.
• Coordinating weekly scheduling and adherence activities to achieve performance goals.
• Serving as a subject matter expert and liaison between operations leadership and workforce management teams.
• Administering overtime and undertime opportunities to support service objectives.
• Monitoring real-time arrival patterns identifying anomalies and making adjustments to meet service levels.
• Generating ad-hoc reports and analyzing workforce metrics to provide actionable insights.
• Managing current-week time-off requests and intra-day schedule adjustments.
• Supporting attendance and workforce-related inquiries via queue calls and tickets.
• Collaborating on special projects and process improvements as directed by management.
• Ensuring consistent communication across sites to address service opportunities and maintain operational excellence.

How Youll Be Rewarded

Build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits include:

• Comprehensive benefits package including health insurance
• Professional development funding
• Discounted hotel stays across Australia Fiji Philippines and New Zealand
• Subsidized private health cover upon hire

What You Will Bring

• At least one year of workforce planning and call center/customer service experience.
• Proficiency in Microsoft Office (Word Excel PowerPoint Outlook); experience with Microsoft Access preferred.
• Familiarity with workforce management tools (e.g. IEX) and staffing software.
• Strong analytical problem-solving and interpretive skills.
• Excellent organizational abilities with attention to detail and follow-through.
• Effective oral and written communication skills including presentation capabilities.
• Ability to multi-task in a high-volume environment and meet deadlines.
• Flexibility to work nights weekends or a changing schedule as business needs evolve (in-office role).
• Demonstrated ability to collaborate with all levels of management and team members.
• Self-motivated adaptable and capable of working independently.
• Regular consistent and punctual attendance.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here youll find an inclusive environment where we deliver excellence and take time to have fun celebrate together and support one another. Were always looking ahead to whats next and how we can strengthen our business its neighboring communities and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to including the title and location of the position for which you are applying.