Junior IT Administrator

About the Role

Were hiring a Junior IT Administrator to support the IT operations of two growing businesses across Australia and the US. This is a hands-on early-career role for someone who is technically grounded security-conscious and eager to build real-world experience across Microsoft 365 administration SaaS platform management Power Automate telephony and IT security.

Youll work directly with management and department heads across time zones. Training will be provided for specific platforms and internal processes but you need to be self-directed detail-oriented and capable of handling confidential information with good judgment.

This role grows with you. As your skills develop so will your responsibilities.

What Youll Do

Microsoft 365 Administration

• Manage users groups licenses mailboxes Teams SharePoint and OneDrive access
• Handle onboarding and offboarding in M365 and connected systems
• Troubleshoot M365 issues Outlook Teams SharePoint MFA login and access
• Maintain accurate records of user accounts permissions and access changes

SaaS Platform Administration

• Administer Zoho Vault (password vault): user access shared vaults credential hygiene
• Monitor and maintain Backupify (SaaS backup): backup health alerts and recovery requests
• Administer telephony platforms (Dialpad / VoipLine): user setup call routing troubleshooting

Power Automate

• Support creation monitoring and troubleshooting of Power Automate Cloud Flows and Desktop automations
• Document flow logic triggers dependencies and expected outputs
• Help identify manual processes that can be converted into structured workflows

IT Security & BYOD Checks

• Conduct basic security checks for remote team members on BYOD devices
• Verify MFA setup antivirus protection OS updates and secure storage practices
• Create security awareness materials: phishing guides password hygiene safe browsing
• Escalate security concerns or policy violations to management

Documentation & General Support

• Maintain SOPs user guides onboarding/offboarding checklists and knowledge base articles
• Provide remote IT support across departments time zones and both companies
• Coordinate with external vendors when escalation is required

What Were Looking For

Required

• Intermediate working knowledge of Microsoft 365 Administration (users groups licenses Teams SharePoint OneDrive)
• Familiarity with Power Automate Cloud Flows or Power Automate Desktop
• Good understanding of IT security basics: MFA password hygiene phishing awareness antivirus
• Strong documentation skills and attention to detail
• Clear written communication especially for non-technical audiences
• Ability to work independently and know when to escalate
• Comfortable reporting directly to management and communicating updates professionally
• Comfort using time-tracking tool (Hubstaff)

Preferred (Nice to Have)

• Experience with Zoho Vault LastPass 1Password Bitwarden or similar password vault tools
• Experience with Backupify or other SaaS backup platforms
• Experience with Dialpad VoipLine RingCentral or similar telephony systems
• Background supporting remote or international teams
• Experience creating SOPs troubleshooting guides or knowledge base articles
• Basic knowledge of DNS/email authentication (MX SPF DKIM DMARC) a plus not required at hire
• Interest in automation AI tools and SaaS operations
• BYOD & Remote Work Requirements

This is a fully remote role. You must provide and maintain your own equipment. At minimum:

• Reliable laptop or desktop suitable for daily IT administration work
• Stable high-speed internet connection (backup connection preferred)
• Updated operating system and active antivirus/endpoint security
• Ability to use MFA/authenticator apps and secure password management
• Willingness to comply with company BYOD confidentiality and data security policies

Contractor Rate Reference

Rates below are for 42 hrs/week (approx. 182 hrs/month) with no statutory Philippine benefits. Pure contractor arrangement the rate quoted is the all-in cost to the contractor.

Junior Contractor Independent Level

Suitable for someone with around 24 years of experience who can work independently has solid Microsoft 365 administration skills and has experience or awareness working with SaaS tools. The expected monthly rate is AUD .

Strong Junior Contractor Advanced Level

Suitable for someone with around 36 years of experience who requires minimal supervision and has experience with Power Automate and multiple SaaS tools. The expected monthly rate is AUD .