ITSM Specialist II

Support IT GFS Enterprise Service Management with operational improvements ServiceNow housekeeping documentation and special assignments. The role provides flexible capacity wherever additional support is needed.

What will you do

• Support cleanup of legacy and obsolete ServiceNow items.
• Perform housekeeping backlog and data-quality activities.
• Create and update process documentation and work instructions.
• Support testing validation and release preparation.
• Track actions risks and dependencies through completion.
• Prepare reports dashboards and concise status updates.
• Support improvement transformation and selected Experience & Engagement activities.

What do you need to succeed

• Practical ServiceNow or IT service management experience.
• Strong analytical organizational and problem-solving skills.
• Ability to work independently and follow tasks through to completion.
• Good documentation and reporting skills.
• Professional English and strong Microsoft 365 skills.
• ITIL project coordination or process-improvement experience is helpful.
• Shift flexibility and schedule adherence are required for this position.