Italian Bilingual

In this role you will help support customers by handling account concerns payment follow-ups billing inquiries and general coordination related to accounts receivable processes. You will also work closely with internal teams to ensure timely resolution of customer concerns while providing excellent customer service.

• Communicate with customers regarding account and payment-related concerns
• Assist in resolving billing issues and invoice discrepancies
• Follow up on outstanding balances and support collection activities
• Maintain accurate records and updates in internal systems
• Coordinate with internal teams to ensure customer concerns are addressed promptly
• Provide professional and customer-focused support through calls and emails
• Handle multiple tasks in a fast-paced environment while meeting deadlines

• Bachelors degree in any course (Business Finance or related courses are an advantage)
• Open to candidates with Customer Service CSR Accounts Receivable Collections or other customer-facing experience
• Strong Italian communication skills (written and verbal)
• Good English communication skills
• Comfortable speaking with customers and handling inquiries
• Basic knowledge of Microsoft Office tools such as Excel and Outlook
• Willing to work onsite in Pasay on a mid-shift or rotational schedule

• Onsite in Pasay (temporary hybrid setup may apply)
• Mid-shift / rotational schedule
• Competitive salary package
• Transportation allowance
• Medical reimbursement
• HMO coverage starting Day 1
• Life insurance coverage