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IT Support Specialist (US Hours)

Spreetail

Job Location:

Manila - Philippines

Monthly Salary: Not provided by the employer

Posted: 6 November 2026 (Yesterday)

Application Deadline: 4 February 2027

Vacancies: 1 Vacancy

Job Summary

Spreetailpropels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:.

We are looking for an IT Support Specialist who can work US hours. Our Software & Technology teams build scalable reliable andcutting-edgesoftware to propelSpreetailto being a top e-commerce company. We are seeking motivated individuals who are passionate about learningnew technologiesand building software to build a monster e-commerce company. If you are looking for an environment that provides creative freedom work-life balance and meaningful relationships keep scrolling down.

How you will achieve success:

Apply a detail-oriented approach to ticket intake troubleshooting and documentation ensuring accuracy consistency and clear communication that supports efficient issue resolution.
Demonstrate an approachable and empathetic demeanor when engaging with end users creating a supportive environment that reduces frustration and builds trust.
Practice active listening to fully understand user concerns while keeping the broader technical and business context in mind to guide effective problemsolving.
Maintain a positive solutionfocused mindset during daily interactions and challenging support scenarios contributing to a professional and productive service experience.
Collaborate effectively as both a team player and an independent contributor adapting to shifting priorities and stepping in to support teammates when needed.

What experiences will help you in this role:

1-3 years of hands-on experience in Help Desk or technical support operations. Able to support US hours.
Basic understanding of user and group administration principles and productivity software environments (Microsoft 365 Google Workspace etc.)
Proficiency in device troubleshooting across laptops desktops peripherals and mobile devices. Fundamental awareness of networking and security impact.
Ability to triage and troubleshoot issues using a structured methodical approach.
Demonstrate professional empathetic communication when supporting employees and team members alike.

This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop system requirements:

- 4th generation or higher at least Intel i3 or equivalent processor;

- at least 4GB RAM;

- Windows 10 and above or MAC OSX operating system

- You are required to provide your own dual monitors

A strong and stable internet connection (A DSL cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.

Please be aware of scammers.Spreetail will only contact you through Lever or the domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to emailprotected directly if you have any concerns. Emails from @ are fraudulent.

#LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

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