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IT Support Specialist
Job Location:
Job Location:
Angeles - Philippines
Monthly Salary:
P 35000 - 35000
Monthly Salary:
Posted:
26 October 2026 (Yesterday)
Posted:
Application Deadline:
23 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role Title: IT Support Specialist
Schedule: 8:00AM-5:00PM PHT
Work setup: Onsite (Clark Philexcel)
Salary: P35000
Holidays: Philippines Holidays
Job Summary:
The IT Support Specialist is responsible for providing technical support to end users and assisting in the maintenance administration and troubleshooting of the companys IT systems and infrastructure.
The position provides support for computers operating systems applications networks servers communication systems and other IT equipment. The role is also responsible for managing assigned support tickets documenting resolutions escalating complex issues and maintaining technical documentation and knowledge-base articles.
Key Responsibilities:
Provide Level 1 and Level 2 technical support to onsite and remote users.
Diagnose and resolve hardware software operating system network connectivity and application-related issues.
Install configure maintain and troubleshoot desktops laptops peripherals and other IT equipment.
Support Windows-based workstations and basic Linux environments.
Assist in the administration and troubleshooting of Windows Server Active Directory Group Policy DNS DHCP and related services.
Configure and troubleshoot network devices wired and wireless connections VLANs VPNs and other network services.
Assist in the administration and troubleshooting of MikroTik Ubiquiti/UniFi and Sophos Firewall environments.
Support Microsoft 365 applications and services including Outlook Teams OneDrive and user account-related concerns.
Configure and troubleshoot PBX/VoIP systems softphones IP hardphones headsets extensions and related communication equipment.
Support ZKTeco biometric and attendance devices including basic configuration connectivity and synchronization troubleshooting.
Perform basic and advanced troubleshooting using appropriate diagnostic tools and a structured troubleshooting methodology.
Use the OSI Model and TCP/IP concepts when diagnosing network-related incidents.
Receive update manage and resolve assigned IT support tickets.
Prioritize incidents and service requests based on urgency and business impact.
Escalate unresolved or complex issues to the appropriate IT colleague technical team vendor or service provider.
Ensure complete troubleshooting information and findings are documented before escalation.
Follow up on escalated incidents until resolution.
Create and maintain technical documentation troubleshooting guides Standard Operating Procedures (SOPs) and Knowledge Base articles.
Document newly encountered issues and their confirmed solutions for future reference.
Assist with IT asset inventory equipment deployment employee onboarding and offboarding and equipment retrieval.
Assist in implementing endpoint security access controls system updates and other IT security requirements.
Coordinate with vendors and service providers when required.
Perform other IT-related duties and responsibilities assigned by the IT Manager or IT Support Lead.
Qualifications:
Education
Bachelors Degree in Information Technology Computer Science Information Systems Computer Engineering Electronics Engineering or another related IT or Engineering field is required.
Experience
24 years of relevant professional experience in IT Support Technical Support Network Support Systems Administration or a similar role.
Demonstrated experience providing technical support in a business or enterprise environment.
Experience supporting both onsite and remote users is preferred.
Technical Knowledge and Skills
Candidates should have working knowledge or hands-on experience in the following:
Windows 10 and Windows 11
Windows Server 2022
Active Directory
Group Policy
DNS and DHCP
Microsoft 365
Linux Operating Systems
MikroTik RouterOS
Ubiquiti / UniFi
Sophos Firewall
LAN/WAN and Wi-Fi troubleshooting
TCP/IP and OSI Model
IP Addressing and Subnetting
VLANs Routing Switching NAT and VPN
PBX and VoIP systems
SIP Softphones and IP Hardphones
ZKTeco Biometric Systems
Endpoint and peripheral troubleshooting
Remote support tools
IT ticketing/helpdesk systems
Technical documentation and Knowledge Base management
Knowledge or experience with Zoho Desk or a similar IT ticketing/helpdesk platform is an advantage.
Troubleshooting Competency
The candidate should be capable of performing both basic and advanced troubleshooting including:
Hardware and peripheral issues
Windows operating system issues
Basic Linux issues
Software and application issues
Network and internet connectivity
DNS and DHCP issues
Active Directory and Group Policy issues
VPN connectivity
Firewall-related connectivity issues
Microsoft 365 issues
PBX and VoIP issues
Biometric-device connectivity
Basic server-related issues
The candidate should demonstrate a systematic approach to troubleshooting identify probable root causes implement appropriate solutions and recognize when an issue requires escalation.
Ticketing Escalation and Documentation
The IT Support Specialist is expected to:
Take ownership of assigned support tickets.
Accurately document reported issues troubleshooting steps findings and resolutions.
Maintain timely and professional communication with users.
Resolve incidents within the scope of the position.
Escalate issues that require higher-level access expertise or authority.
Coordinate with other IT team members until escalated issues are resolved.
Properly document resolved incidents before ticket closure.
Create or update Knowledge Base articles for new recurring or significant technical issues.
Maintain clear and reusable troubleshooting documentation for the IT team.
Certifications
Relevant IT certifications are preferred and considered an advantage including but not limited to:
MikroTik MTCNA or higher
Cisco CCNA
CompTIA A Network or Security
Microsoft Certifications
Sophos Certifications
Ubiquiti Certifications
Linux Certifications
ITIL or other IT Service Management certifications
Core Competencies
Strong technical and analytical troubleshooting skills
Good understanding of networking fundamentals and the OSI Model
Strong problem-solving skills
Customer-service orientation
Good verbal and written communication skills
Good technical documentation skills
Ability to prioritize and manage multiple support requests
Ability to work independently and collaboratively
Strong attention to detail
Good time-management skills
Sense of ownership and accountability
Ability to appropriately identify resolve and escalate technical issues
Willingness to learn and adapt to new technologies
Ability to handle confidential company and client information professionally
Preferred Candidate Profile
The ideal candidate is a hands-on IT professional with 24 years of experience who can independently handle common IT support incidents while understanding when an issue requires escalation.
The candidate should have a solid foundation in end-user support networking Windows environments Microsoft 365 server administration firewalls VoIP and IT service management with the ability to troubleshoot issues systematically rather than relying on trial-and-error solutions.
The successful candidate should also demonstrate good ticket ownership documentation practices teamwork and a commitment to continuously improving the IT teams Knowledge Base and support processes.
Your love for Boomering will jump-start with these meaningful engagement activities
and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System)
Boomering provides a fun rewarding and stimulating environment where work-life
balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
Free pre-employment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for
your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for
Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISO-certified leading BPO company in Clark Freeport Zone
Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring
Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and
Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is
not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career
thrill-seekers who are committed to growth as much as we are.
Website:
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Schedule: 8:00AM-5:00PM PHT
Work setup: Onsite (Clark Philexcel)
Salary: P35000
Holidays: Philippines Holidays
Job Summary:
The IT Support Specialist is responsible for providing technical support to end users and assisting in the maintenance administration and troubleshooting of the companys IT systems and infrastructure.
The position provides support for computers operating systems applications networks servers communication systems and other IT equipment. The role is also responsible for managing assigned support tickets documenting resolutions escalating complex issues and maintaining technical documentation and knowledge-base articles.
Key Responsibilities:
Provide Level 1 and Level 2 technical support to onsite and remote users.
Diagnose and resolve hardware software operating system network connectivity and application-related issues.
Install configure maintain and troubleshoot desktops laptops peripherals and other IT equipment.
Support Windows-based workstations and basic Linux environments.
Assist in the administration and troubleshooting of Windows Server Active Directory Group Policy DNS DHCP and related services.
Configure and troubleshoot network devices wired and wireless connections VLANs VPNs and other network services.
Assist in the administration and troubleshooting of MikroTik Ubiquiti/UniFi and Sophos Firewall environments.
Support Microsoft 365 applications and services including Outlook Teams OneDrive and user account-related concerns.
Configure and troubleshoot PBX/VoIP systems softphones IP hardphones headsets extensions and related communication equipment.
Support ZKTeco biometric and attendance devices including basic configuration connectivity and synchronization troubleshooting.
Perform basic and advanced troubleshooting using appropriate diagnostic tools and a structured troubleshooting methodology.
Use the OSI Model and TCP/IP concepts when diagnosing network-related incidents.
Receive update manage and resolve assigned IT support tickets.
Prioritize incidents and service requests based on urgency and business impact.
Escalate unresolved or complex issues to the appropriate IT colleague technical team vendor or service provider.
Ensure complete troubleshooting information and findings are documented before escalation.
Follow up on escalated incidents until resolution.
Create and maintain technical documentation troubleshooting guides Standard Operating Procedures (SOPs) and Knowledge Base articles.
Document newly encountered issues and their confirmed solutions for future reference.
Assist with IT asset inventory equipment deployment employee onboarding and offboarding and equipment retrieval.
Assist in implementing endpoint security access controls system updates and other IT security requirements.
Coordinate with vendors and service providers when required.
Perform other IT-related duties and responsibilities assigned by the IT Manager or IT Support Lead.
Qualifications:
Education
Bachelors Degree in Information Technology Computer Science Information Systems Computer Engineering Electronics Engineering or another related IT or Engineering field is required.
Experience
24 years of relevant professional experience in IT Support Technical Support Network Support Systems Administration or a similar role.
Demonstrated experience providing technical support in a business or enterprise environment.
Experience supporting both onsite and remote users is preferred.
Technical Knowledge and Skills
Candidates should have working knowledge or hands-on experience in the following:
Windows 10 and Windows 11
Windows Server 2022
Active Directory
Group Policy
DNS and DHCP
Microsoft 365
Linux Operating Systems
MikroTik RouterOS
Ubiquiti / UniFi
Sophos Firewall
LAN/WAN and Wi-Fi troubleshooting
TCP/IP and OSI Model
IP Addressing and Subnetting
VLANs Routing Switching NAT and VPN
PBX and VoIP systems
SIP Softphones and IP Hardphones
ZKTeco Biometric Systems
Endpoint and peripheral troubleshooting
Remote support tools
IT ticketing/helpdesk systems
Technical documentation and Knowledge Base management
Knowledge or experience with Zoho Desk or a similar IT ticketing/helpdesk platform is an advantage.
Troubleshooting Competency
The candidate should be capable of performing both basic and advanced troubleshooting including:
Hardware and peripheral issues
Windows operating system issues
Basic Linux issues
Software and application issues
Network and internet connectivity
DNS and DHCP issues
Active Directory and Group Policy issues
VPN connectivity
Firewall-related connectivity issues
Microsoft 365 issues
PBX and VoIP issues
Biometric-device connectivity
Basic server-related issues
The candidate should demonstrate a systematic approach to troubleshooting identify probable root causes implement appropriate solutions and recognize when an issue requires escalation.
Ticketing Escalation and Documentation
The IT Support Specialist is expected to:
Take ownership of assigned support tickets.
Accurately document reported issues troubleshooting steps findings and resolutions.
Maintain timely and professional communication with users.
Resolve incidents within the scope of the position.
Escalate issues that require higher-level access expertise or authority.
Coordinate with other IT team members until escalated issues are resolved.
Properly document resolved incidents before ticket closure.
Create or update Knowledge Base articles for new recurring or significant technical issues.
Maintain clear and reusable troubleshooting documentation for the IT team.
Certifications
Relevant IT certifications are preferred and considered an advantage including but not limited to:
MikroTik MTCNA or higher
Cisco CCNA
CompTIA A Network or Security
Microsoft Certifications
Sophos Certifications
Ubiquiti Certifications
Linux Certifications
ITIL or other IT Service Management certifications
Core Competencies
Strong technical and analytical troubleshooting skills
Good understanding of networking fundamentals and the OSI Model
Strong problem-solving skills
Customer-service orientation
Good verbal and written communication skills
Good technical documentation skills
Ability to prioritize and manage multiple support requests
Ability to work independently and collaboratively
Strong attention to detail
Good time-management skills
Sense of ownership and accountability
Ability to appropriately identify resolve and escalate technical issues
Willingness to learn and adapt to new technologies
Ability to handle confidential company and client information professionally
Preferred Candidate Profile
The ideal candidate is a hands-on IT professional with 24 years of experience who can independently handle common IT support incidents while understanding when an issue requires escalation.
The candidate should have a solid foundation in end-user support networking Windows environments Microsoft 365 server administration firewalls VoIP and IT service management with the ability to troubleshoot issues systematically rather than relying on trial-and-error solutions.
The successful candidate should also demonstrate good ticket ownership documentation practices teamwork and a commitment to continuously improving the IT teams Knowledge Base and support processes.
Your love for Boomering will jump-start with these meaningful engagement activities
and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System)
Boomering provides a fun rewarding and stimulating environment where work-life
balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
Free pre-employment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for
your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for
Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISO-certified leading BPO company in Clark Freeport Zone
Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring
Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and
Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is
not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career
thrill-seekers who are committed to growth as much as we are.
Website:
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
