IT Staff

As an IT Support Staff you will be responsible in providing essential first level IT technical support for our warehouse operations This role involves troubleshooting hardware software and networking issues to ensure the continuous functionality of systems.

KEY RESPONSIBILITIES

• Serve as the initial escalation point of contact for user incidents and requests via phone or on-site.
• Troubleshoot and resolve issues with Windows desktops/laptops Office applications and mobile devices.
• Support wireless connectivity printers scanners and display systems.
• Assist in system backups Perform OS patch deployment base-image installation and antivirus management.
• Create modify and disable user accounts and reset credentials.
• Log track and escalate tickets to Level 2 or specialist teams as needed.
• Maintain documentation of common issues resolutions and process guides.
• Monitor batch job executions and automated processes using system tools.
• Coordinate with application and infrastructure teams to resolve issues.
• Document incidents and resolutions for future reference.
• Ensure batch jobs are completed within defined timeframes.
• Maintain logs and reports of batch job activities.
• Follow escalation procedures for critical failures or delays.
• Support system maintenance and upgrades related to batch processing.
• Detect and report irregularities errors or downtime.
• Perform basic troubleshooting and escalate issues as needed.
• Maintain detailed logs of monitoring activities and incidents.

JOB REQUIREMENTS

• Bachelors degree in IT Computer Science or related field.
• 13 years experience in a helpdesk or desktop-support role.
• Knowledge and experience in a retail industry and environment is a plus.
• Proficient with Windows PC administration and Microsoft Office/O365 troubleshooting.
• Familiarity with Wi-Fi configuration and peripheral support.
• Experience with OS imaging tools and antivirus software.
• Basic Active Directory user and group management.
• Strong customer-service orientation and communication skills.