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IT Specialist
Job Location:
Job Location:
Makati City - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
30 September 2026 (Yesterday)
Posted:
Application Deadline:
28 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
WHAT WE OFFER
The IT Specialist supports maintains and optimizes the organizations hybrid IT infrastructure including on-premises virtual cloud Windows Server Linux network storage and endpoint environments. The role helps ensure the availability performance security and reliability of critical IT services while supporting compliance with organizational policies and PCI DSS requirements.
The position also serves as the technical escalation point for the IT Helpdesk handling hardware software system and infrastructure-related issues that cannot be resolved through standard front-line support. The role monitors escalated tickets coordinates with internal teams and vendors and supports timely resolution in accordance with established SLAs and security standards
WHAT WILL YOU DO
Main Responsibilities
- Competitive Salary Packages
- Professional Development Opportunities
- Hybrid Work Setup
- Equipment Provided
- Day 1 HMO
- Life Insurance
The IT Specialist supports maintains and optimizes the organizations hybrid IT infrastructure including on-premises virtual cloud Windows Server Linux network storage and endpoint environments. The role helps ensure the availability performance security and reliability of critical IT services while supporting compliance with organizational policies and PCI DSS requirements.
The position also serves as the technical escalation point for the IT Helpdesk handling hardware software system and infrastructure-related issues that cannot be resolved through standard front-line support. The role monitors escalated tickets coordinates with internal teams and vendors and supports timely resolution in accordance with established SLAs and security standards
WHAT WILL YOU DO
Main Responsibilities
- Monitor and maintain on-premises virtualized and cloud infrastructure to ensure availability performance and reliability.
- Administer Windows Server Linux virtualization network storage and endpoint environments.
- Manage hardware installation configuration troubleshooting repair upgrades replacement and lifecycle activities.
- Handle escalated hardware issues involving endpoints servers network equipment storage devices and peripherals.
- Review system health alerts logs resource utilization patches updates and security events; escalate critical issues as required.
- Manage user accounts security groups permissions access reviews onboarding and offboarding requirements.
- Maintain infrastructure security and PCI DSS compliance including audit evidence and technical documentation.
- Manage IT assets software licenses inventory records maintenance and vendor support.
- Recommend improvements to infrastructure security reliability performance and operational efficiency
- Handle Helpdesk ticket overflow and escalated hardware software account network and system issues.
- Troubleshoot complex incidents and coordinate unresolved issues with internal teams or vendors.
- Monitor assigned tickets and provide updates through resolution or proper handover.
- Document actions and resolutions and recommend improvements for recurring issues.
- Coordinate infrastructure incidents and requests with the Helpdesk internal teams and service providers.
- Monitor ticket assignments progress and SLA compliance.
- Ensure incidents alerts actions and handovers are properly documented.
- Coordinate vendor maintenance repairs and service restoration.
- Perform assigned infrastructure-related tasks and projects.
- Recommend and implement approved operational improvements.
- Participate in on-call support emergency troubleshooting and scheduled maintenance.
- Work outside regular hours when required for critical incidents or approved maintenance.
- Bachelors degree in Information Technology Computer Science Information Systems and other related fields.
- Minimum 3 years experience as an IT Specialist / IT Support
- The ability to install configure and maintain multi-layer switches and routers.
- Knowledge of Server Support for Windows Server.
- Remote support experience via ticketing and calls.
- Knowledge of Firewalls Ubiquity products (UDM pro PFSENSE and Fortinet).
- Strong knowledge of TCP/IP.
- Knowledge of routing and routing protocol BGP.
- Relevant knowledge of Workspace environment for Google and Microsoft.
- Relevant experience with ESET or other antimalware solutions.
- Intermediate to advance computer hardware and software troubleshooting.
- Inventory Management knowledge
- Vendor Management knowledge.
- Strong interpersonal communication skills.
- Proven ability to work as part of a team also being self-directed and motivated.
Required Experience:
Senior IC
About Company
Payreto relieves companies from operational constraints and complexities and helps to make the business more effective and efficient.
