IT Operations Coordinator

What Youll Do:

Support and vendor follow-up

• Follow up on support tickets with the managed service provider: track them chase updates and confirm fixes with users.
• Log recurring issues so the manager can review them with the provider.
• Route requests from the locations to the right vendor or internal contact.

Employee and device lifecycle

• Carry out onboarding and offboarding checklists: accounts licenses groups MFA enrollment and access removal.
• Help prepare and verify laptops through Windows Autopilot and Intune.
• Track device shipments and returns and keep the IT asset register current.
• Keep the Microsoft 365 directory up to date.

Telecom and location support

• Submit and track routine requests with the telecom carrier.
• Maintain records of circuits accounts devices and vendor contacts for each location.
• Help coordinate IT setup for newly acquired locations using an established checklist.
• Check monthly carrier invoices and flag errors or credits.

Documentation and reporting

• Draft how-to guides SOPs and knowledge articles for the managers review.
• Post approved updates to the company intranet and help organize SharePoint.
• Keep a software inventory with owners license counts and renewal dates.
• Compile security training results and follow up on MFA enrollment.

AI adoption

• Schedule AI training sessions keep training materials current and track attendance.
• Log AI use cases from departments and track adoption.

Qualifications & Skills:

Required

• 2 years in IT support or systems administration including remote support for US-based users.
• Able to work full-time US Eastern hours which is a night shift in the Philippines.
• Hands-on Microsoft 365 administration: Entra ID users and groups licensing Exchange Online and Intune.
• Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook.
• Experience working tickets with an MSP or vendor and following them through to closure.
• Clear written English for tickets user emails and documentation.
• Careful record-keeping: inventories logs and checklists kept accurate without reminders.
• Home internet of at least 50 Mbps down and 25 Mbps up.
• Willingness to learn new tools and systems as the role grows.

Preferred

• Microsoft certification such as MS-102 MD-102 or SC-300.
• CompTIA A Network or Security.
• Experience with business telecom or VoIP carriers or supporting multi-site locations.
• Experience with SharePoint or OneNote documentation.
• Experience using AI tools such as Claude ChatGPT Gemini and Copilot in daily work.

Working setup:

The company provides a managed laptop and the accounts you need. You provide a quiet workspace and reliable home internet. Youll work closely with the Corporate IT Manager through daily priorities and a weekly review with access granted as the role requires.