IT Client Technical Implementation Supervisor

We are looking for IT CLIENT TECHNICAL IMPLEMENTATION SUPERVISOR

Work Location: Makati - Onsite

Work Schedule: 9pm - 6am PHT (8am -5pm CST)

• Serves as the technical subject matter expert for implementations resolving complex system configuration scripting and functionality issues.
• Develops maintains and optimizes JavaScript HTML functions and SQL queries to support implementations data validation and reporting.
• Troubleshoots technical issues related to system configurations scripting logic integrations and data integrity.
• Partners with clients and cross-functional teams to gather requirements and translate them into scalable system configurations and workflows.
• Develops and manages implementation plans coordinating tasks timelines dependencies and project progress across stakeholders.
• Monitors project risks blockers and technical constraints providing timely updates and escalating issues to ensure successful delivery.
• Supports implementation activities including account setup system integrations User Acceptance Testing (UAT) and launch readiness.
• Maintains accurate documentation of configurations scripts implementation artifacts and best practices to support knowledge sharing.
• Provides client-facing technical support solution demonstrations and guidance throughout the implementation lifecycle.
• Contributes to continuous improvement initiatives that enhance implementation efficiency service delivery and overall operational effectiveness.

• Bachelors degree in Computer Science Information Technology Software Development or a related field or an equivalent combination of education and relevant experience.
• 12 years of experience in JavaScript development web application support or a related technical role.
• Working knowledge of JavaScript SQL software development practices version control debugging enterprise technologies (telephony CRM EMR/EHR) and call center/SaaS environments.
• Experience with system implementation configuration stakeholder coordination project planning risk management and meeting delivery timelines.
• Strong communication and interpersonal skills with experience collaborating with clients and cross-functional technical and non-technical teams.
• Strong analytical problem-solving organizational and time management skills; detail-oriented adaptable and able to manage multiple priorities independently in a fast-paced environment.
• Available to work standard U.S. business hours aligned with Central Standard Time (CST) and report onsite in our Makati Circuit Office.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role please submit your application directly through our official career portal.