Set-up and Location: ONSITE - Ayala Mall Ayala Center Cebu Bohol Street Cebu Business Park 6000
Work Schedule: Dayshift Philippine Time
Employment Type: Full-time
Ready to do work that actually excites you
The IT Administrator (Entry-Level) supports the day-to-day IT operations of a fast-paced BPO environment ensuring that all systems devices and users are fully operational to meet business demands.
This role is critical in maintaining high system availability minimizing downtime and providing responsive technical support to a large user base across multiple shifts.
You will be part of the frontline IT support team responsible for handling tickets resolving common technical issues and escalating more complex incidents while ensuring a smooth and consistent IT experience for all staff.
What Youll Do
Youll be the kind of person who:
Service Desk & End-User Support
Provide first-level technical support for agents and staff (voice non-voice and back-office teams)
Respond to incidents and service requests via ticketing system chat or walk-up support
Troubleshoot common issues related to desktops laptops headsets printers and network connectivity
Ensure all tickets are logged updated and resolved within agreed SLAs
Workstation & Account Setup
Set up and configure workstations for new hires including required applications and system access
Assist in onboarding and offboarding activities (account creation access provisioning device preparation)
Support password resets account unlocks and basic access-related requests
IT Operations Support
Monitor and assist in maintaining uptime of production floors ensuring minimal disruption to operations
Perform routine checks on systems internet connectivity and shared resources
Support shift-based IT coverage including weekends or holidays if required
Hardware & Software Support
Install update and troubleshoot standard software used in BPO operations (e.g. CRM tools softphones Microsoft 365)
Assist in managing IT assets including tagging tracking and basic inventory updates
Coordinate repair or replacement of faulty equipment
Escalation & Coordination
Escalate unresolved or complex issues to senior IT staff or vendors
Work closely with network systems and application teams to resolve incidents impacting operations
Provide clear updates to users and stakeholders on issue status
Documentation & Compliance
Follow standard IT processes and documentation practices
Maintain accurate records of incidents assets and support activities
Adhere to company policies on IT security data privacy and acceptable use
Requirements
What You Bring
Were looking for someone with:
Education & Experience
Diploma or degree in Information Technology Computer Science or related field
02 years of experience in IT support service desk or internship experience (BPO experience is a plus)
Technical Skills
Basic knowledge of Windows OS Microsoft 365 and common business applications
Familiarity with computer hardware peripherals and basic networking concepts
Ability to troubleshoot common IT issues (login problems connectivity software errors)
Nice to Have
Exposure to tools such as Datto RMM Active Directory or ticketing systems (e.g. ServiceNow Zendesk)
Basic understanding of networking devices (e.g. Fortinet Aruba Unifi)
Core Competencies
Strong customer service mindset and communication skills
Ability to work in a fast-paced high-volume environment
Good problem-solving skills with attention to detail
Ability to follow processes and escalate when needed
Key Attributes
Reliable and responsive especially during critical operations hours
Willing to work on shifting schedules (including night shift if required)
Team player with a positive attitude
Eager to learn and grow within IT support and operations.
Benefits
Why Youll Love Working Here
HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Lets Talk
If youre thinking this sounds like meit probably is. Click apply. We cant wait to meet you.
Required Skills:
Education & Experience Diploma or degree in Information Technology Computer Science or related field 13 years of experience in IT support or service desk experience (BPO experience is a plus) Technical Skills Basic knowledge of Windows OS Microsoft 365 and common business applications Familiarity with computer hardware peripherals and basic networking concepts Ability to troubleshoot common IT issues (login problems connectivity software errors) Nice to Have Exposure to tools such as Datto RMM Active Directory or ticketing systems (e.g. ServiceNow Zendesk) Basic understanding of networking devices (e.g. Fortinet Aruba Unifi) Core Competencies Strong customer service mindset and communication skills Ability to work in a fast-paced high-volume environment Good problem-solving skills with attention to detail Ability to follow processes and escalate when needed Key Attributes Reliable and responsive especially during critical operations hours Willing to work on shifting schedules (including night shift if required) Team player with a positive attitude Eager to learn and grow within IT support and operations.
Set-up and Location: ONSITE - Ayala Mall Ayala Center Cebu Bohol Street Cebu Business Park 6000 Work Schedule: Dayshift Philippine TimeEmployment Type: Full-timeReady to do work that actually excites you The IT Administrator (Entry-Level) supports the day-to-day IT operations of a fast-paced BPO env...
Set-up and Location: ONSITE - Ayala Mall Ayala Center Cebu Bohol Street Cebu Business Park 6000
Work Schedule: Dayshift Philippine Time
Employment Type: Full-time
Ready to do work that actually excites you
The IT Administrator (Entry-Level) supports the day-to-day IT operations of a fast-paced BPO environment ensuring that all systems devices and users are fully operational to meet business demands.
This role is critical in maintaining high system availability minimizing downtime and providing responsive technical support to a large user base across multiple shifts.
You will be part of the frontline IT support team responsible for handling tickets resolving common technical issues and escalating more complex incidents while ensuring a smooth and consistent IT experience for all staff.
What Youll Do
Youll be the kind of person who:
Service Desk & End-User Support
Provide first-level technical support for agents and staff (voice non-voice and back-office teams)
Respond to incidents and service requests via ticketing system chat or walk-up support
Troubleshoot common issues related to desktops laptops headsets printers and network connectivity
Ensure all tickets are logged updated and resolved within agreed SLAs
Workstation & Account Setup
Set up and configure workstations for new hires including required applications and system access
Assist in onboarding and offboarding activities (account creation access provisioning device preparation)
Support password resets account unlocks and basic access-related requests
IT Operations Support
Monitor and assist in maintaining uptime of production floors ensuring minimal disruption to operations
Perform routine checks on systems internet connectivity and shared resources
Support shift-based IT coverage including weekends or holidays if required
Hardware & Software Support
Install update and troubleshoot standard software used in BPO operations (e.g. CRM tools softphones Microsoft 365)
Assist in managing IT assets including tagging tracking and basic inventory updates
Coordinate repair or replacement of faulty equipment
Escalation & Coordination
Escalate unresolved or complex issues to senior IT staff or vendors
Work closely with network systems and application teams to resolve incidents impacting operations
Provide clear updates to users and stakeholders on issue status
Documentation & Compliance
Follow standard IT processes and documentation practices
Maintain accurate records of incidents assets and support activities
Adhere to company policies on IT security data privacy and acceptable use
Requirements
What You Bring
Were looking for someone with:
Education & Experience
Diploma or degree in Information Technology Computer Science or related field
02 years of experience in IT support service desk or internship experience (BPO experience is a plus)
Technical Skills
Basic knowledge of Windows OS Microsoft 365 and common business applications
Familiarity with computer hardware peripherals and basic networking concepts
Ability to troubleshoot common IT issues (login problems connectivity software errors)
Nice to Have
Exposure to tools such as Datto RMM Active Directory or ticketing systems (e.g. ServiceNow Zendesk)
Basic understanding of networking devices (e.g. Fortinet Aruba Unifi)
Core Competencies
Strong customer service mindset and communication skills
Ability to work in a fast-paced high-volume environment
Good problem-solving skills with attention to detail
Ability to follow processes and escalate when needed
Key Attributes
Reliable and responsive especially during critical operations hours
Willing to work on shifting schedules (including night shift if required)
Team player with a positive attitude
Eager to learn and grow within IT support and operations.
Benefits
Why Youll Love Working Here
HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Lets Talk
If youre thinking this sounds like meit probably is. Click apply. We cant wait to meet you.
Required Skills:
Education & Experience Diploma or degree in Information Technology Computer Science or related field 13 years of experience in IT support or service desk experience (BPO experience is a plus) Technical Skills Basic knowledge of Windows OS Microsoft 365 and common business applications Familiarity with computer hardware peripherals and basic networking concepts Ability to troubleshoot common IT issues (login problems connectivity software errors) Nice to Have Exposure to tools such as Datto RMM Active Directory or ticketing systems (e.g. ServiceNow Zendesk) Basic understanding of networking devices (e.g. Fortinet Aruba Unifi) Core Competencies Strong customer service mindset and communication skills Ability to work in a fast-paced high-volume environment Good problem-solving skills with attention to detail Ability to follow processes and escalate when needed Key Attributes Reliable and responsive especially during critical operations hours Willing to work on shifting schedules (including night shift if required) Team player with a positive attitude Eager to learn and grow within IT support and operations.
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