Invoice to Cash Senior Team Lead

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Job Title: Invoice to Cash Senior Team Lead (PG26) Dispute Management

Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the worlds largest and most broadly-based healthcare company.

As a member of our Global Finance team you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective more efficient and improve customer experience. We are proud to be an equal opportunity employer.

This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class cost-effective financial services and compliancein a J&J wayto our Operating Companies around the world.

The I2C Senior Team Lead (Dispute Management) is accountable for end-to-end service delivery within the Invoice-to-Cash Dispute Management function as part of J&J Global Services Finance. The role provides operational leadership ensuring timely and high-quality dispute resolution managing escalations and driving performance against key metrics. The position is also responsible for team capability development and performance management. This role reports to the I2C Manager or Senior Manager.

Key Responsibilities:

• Be compliant with applicable laws and regulations and follow guidelines in the J&J Credo
• Maintain Operational Excellence
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• Own and oversee end-to-end Dispute Management delivery across assigned portfolios.
• Ensure timely and accurate resolution of disputes in line with SLAs and performance targets.
• Monitor and drive performance against key metrics (ex. dispute aging resolution cycle time backlog).
• Provide oversight and direction on complex high-risk and escalated disputes ensuring appropriate resolution approaches are applied.
• Review and approve key dispute actions and transactions including resolutions and adjustments in line with delegated authority.

Ensure effective management of dispute drivers and systemic issues leveraging team analysis and insights.

Oversee the quality and completeness of root cause analysis and performance outputs ensuring alignment to business priorities.

Drive alignment of dispute resolution activities with cash flow objectives and past-due management priorities.

• Coordinate resolution of cross-functional issues and process gaps impacting dispute outcomes.
• Ensure timely resolution of issues requiring higher-level intervention or decision-making.
• Act as the primary escalation point for critical or high-impact dispute cases.
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• Partner with Commercial Customer Service Supply Chain and Finance stakeholders to support dispute resolution.
• Provide visibility on dispute performance and mitigate risks and issues.
• Lead performance discussions governance forums and business reviews.
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• Execute all activities in compliance with internal controls policies and audit requirements including WWP ICH DTP and other applicable standards.
• Oversee data quality management and issue resolution processes.
• Approve and manage exceptions standards and governance frameworks.

Capability Building Transformation & Continuous Improvement

• Lead and sponsor continuous improvement initiatives to enhance effectiveness efficiency and customer experience and insights.
• Champion adoption of new tools analytics automation and ways of working.
• Contribute to development of global policies playbooks and governance models.
• Support pilot initiatives change management and scaling of best practices across markets.

People Leadership & Talent Development

Lead coach and develop a team fostering capability depth.

Set clear performance expectations conduct regular reviews and drive accountability for results.

Identify skill gaps and drive targeted upskilling in reporting analytics data interpretation and insights.

Promote a culture of collaboration ownership compliance and continuous improvement.

Perform other tasks as assigned.

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Qualifications:

Education

• Bachelors degree or equivalent is required preferably in Accounting or Finance or related business discipline.
• CPA CMA MBA or other relevant professional certifications are preferred.

Experience & Background

More than 6 years of relevant work experience preferably in Finance InvoicetoCash operations Supply Chain Customer Service Commercial Services.

• At least 4 years people leadership experience including performance management coaching and talent development.

Strong background in Finance AR processes and compliance requirements.

Exposure to end-to-end I2C processes (ex. Cash Application Credit Collections Dispute Management) Supply Chain Customer Service Commercial Services.

Experience in a shared service BPO or multinational environment is an advantage.

Skills & Competencies

• Strong financial analysis risk assessment and decisionmaking capability.
• Ability to translate data into meaningful insights and business context.
• Strong stakeholder management and drive enterprise-wide alignment.
• Strong verbal and written English communication skills with confidence presenting recommendations to management.
• Ability to lead through ambiguity exercise judgment manage change balance competing priorities and deliver results in complex and agile environments.
• Strong analytical and problem-solving skills with ability to perform root cause analysis.
• Ability to translate data into clear insights and explanations for stakeholders.
• Strong stakeholder management and communication skills.
• Ability to manage complex issues prioritize effectively and meet deadlines.
• Continuous improvement mindset with focus on process efficiency and quality.

Ability to work effectively in a team environment.

Systems & Technology

Advanced proficiency in ERP systems

• Strong experience with reporting and analytics tools (ex. Power BI Tableau or equivalent)
• Familiarity with automation and data tools (ex. Power Query macros) is an advantage

Experience working with ERP systems is preferred.

• Strong proficiency in Microsoft Excel (data analysis pivot tables advanced formulas).
• Experience with data visualization tools (ex. Power BI Tableau).
• Familiarity with automation and data tools (ex. macros) is an advantage.

Work Requirements

Willingness to work on shifts to align with global assignment (ex. midshift or nightshift).

Willingness to work onsite with flexibility for a temporary hybrid setup where applicable.

Other

• Foreign language capability (other than English) is a plus.

Required Skills:

Preferred Skills: