Invoice to Cash Senior Team Lead – Collections

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

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Job Title: Invoice to Cash Senior Team Lead (PG26) Collections

Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the worlds largest and most broadly-based healthcare company.

As a member of our Global Finance team you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective more efficient and improve customer experience. We are proud to be an equal opportunity employer.

This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class cost-effective financial services and compliancein a J&J wayto our Operating Companies around the world.

The I2C Senior Team Lead (Collections) is accountable for endtoend service delivery within the InvoicetoCash Collections and Dispute process as part of J&J Global Services Finance. This role provides direct people leadership while also owning complex strategic customer portfolios driving sustainable cash outcomes through effective team performance sound risk management and customercentric collections strategies. The position is responsible for team capability development performance management and delivery of portfolio results. This role reports to the I2C Manager or Senior Manager (Collections).

Key Responsibilities:

• Be compliant with applicable laws and regulations and follow guidelines in the J&J Credo
• Maintain Operational Excellence
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• Own and oversee strategic highrevenue highrisk or marketcritical customer portfolios including government public sector and complex commercial accounts.
• Define and approve customized collections strategies aligned with customer segmentation market dynamics and enterprise objectives.
• Lead customer and stakeholder engagements to resolve critical disputes negotiate payment terms and secure cash recovery.
• Balance cash acceleration goals with longterm customer relationships commercial strategy and business continuity considerations.
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• Own and drive collections performance outcomes by setting targets monitoring results and taking corrective actions to ensure delivery against assigned performance metrics.
• Provide leadership oversight of periodend and financial close activities ensuring accuracy timeliness control compliance and effective issue resolution across portfolios and teams.
• Accountable for collections performance including DSO pastdue exposure dispute aging and collections efficiency metrics.
• Drive forwardlooking AR forecasting and provide clear actionable insights to senior leadership.
• Review and approve recommendations for credit limit changes term adjustments credit holds or escalations.
• Proactively identify portfoliolevel risks and define appropriate mitigation strategies.
• undefined Serve as Collections partner to Commercial Customer Service Legal and Supply Chain BUF and other I2C crossfunctional decisionmaking to resolve systemic issues impacting cash flow disputes or customer payment alignment between collections strategies and broader commercial market and enterprise as the primary steward of financial operational and reputational risk within the collections robust internal controls audit readiness and highquality documentation across team and portfolio and approve exception handling customer agreements and nonstandard decisions in accordance with policy and governance Building Transformation & Continuous ImprovementLead and sponsor continuous improvement initiatives to enhance collections effectiveness efficiency and customer experience and adoption of new tools analytics automation and ways of to development of global collections policies playbooks and governance pilot initiatives change management and scaling of best practices across Leadership & Talent Development Lead coach and develop a team fostering capability depth. Set clear performance expectations conduct regular reviews and drive accountability for results. Identify skill gaps and drive targeted upskilling in collections strategy negotiation risk management and customer engagement. Promote a culture of collaboration ownership compliance and continuous other tasks as Qualifications:EducationBachelors degree or equivalent is required preferably in Accounting or Finance or related business CMA MBA or other relevant professional certifications are preferred.Experience & Background More than 6 years of relevant work experience preferably in Finance InvoicetoCash operations.At least 4 years people leadership experience including performance management coaching and talent development. Strong background in Finance AR processes and compliance requirements. Proven experience across the endtoend InvoicetoCash process (ex. Cash Application Credit Collections Dispute Management); with demonstrated depth in Collections & Dispute Management and experience in complex high-value high-risk customer portfolios. Experience in a shared services BPO or multinational environment is an advantage.Skills & CompetenciesAdvanced negotiation and stakeholder management financial analysis risk assessment and decisionmaking to influence crossfunctional partners and drive enterprise-wide verbal and written English communication skills with confidence presenting recommendations to to lead through ambiguity exercise judgment manage change balance competing priorities and deliver results in complex and agile environments.Systems & Technology Advanced proficiency in ERP systems Strong command of reporting analytics and automation tools to support collections execution portfolio-level insights and decision making.Work Requirements Willingness to work on shifts to align with global assignment (ex. midshift or nightshift). Willingness to work onsite with flexibility for a temporary hybrid setup where applicable.OtherForeign language capability (other than English) is a plus.

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