Invoice to Cash Senior Analyst, Collections (Night-Shift)

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the worlds largest and most broadly-based healthcare company.

As a member of our Global Finance team you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective more efficient and improve customer experience. We are proud to be an equal opportunity employer.

This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class cost-effective financial services and compliancein a J&J wayto our Operating Companies around the world.

The I2C Senior Analyst (Collections) is responsible for performing end-to-end service delivery in the Invoice to Cash Collections and Dispute Management process for medium to highcomplexity customer portfolios process serviced by J&J Global Services Finance. This position reports to the I2C Senior Team Lead (Collections).

Key Responsibilities:

• Manage endtoend Collections and Dispute resolution for highcomplexity customer (key accounts) portfolios including delinquent specialsituation or public sector customers (as assigned).
• Help supervise daily collections operations inbound queue and take escalation customer calls
• Help monitor and track team performance by updating the dashboard regularly
• Be compliant with applicable laws and regulations and follow guidelines in the J&J Credo
• Maintain Operational Excellence
• Analyze overdue balances payment behavior root causes of delinquency and customer risk indicators.
• Design and execute tailored collections approaches aligned to customer segmentation and escalation frameworks.
• Lead hightouch customer engagement to secure promisetopay commitments payment plans or dispute resolution.
• Deliver and track performance against assigned metrics.
• Perform financial closing activities.
• Utilize AR systems and automation tools to execute collections activities efficiently and consistently.
• Identify recurring process or system issues and support and/or initiate continuous improvements.
• Handle customer inquiries related to invoices payments and disputes.
• Escalate exceptions system constraints or nonstandard scenarios in accordance with defined escalation guidelines with clear recommendations.
• Ensure timely and accurate handoff of cases requiring highertouch or specialized intervention.
• Facilitate resolution of complex disputes involving pricing billing delivery contractual or internal process issues.
• Coordinate with Commercial Customer Service Supply Chain and other stakeholders to remove payment barriers.
• Align dispute and collections activities with pastdue timelines and cash recovery priorities.
• Execute all collections activities in compliance with internal controls policies and audit requirements including WWP ICH DTP and other applicable standards.
• Maintain accurate and complete documentation of collections actions and customer interactions in systems of record.

Perform other tasks as assigned.

Qualifications:

Education

• Bachelors degree or equivalent is required preferably in Accounting or Finance or related business discipline.
• CPA CMA MBA or other relevant professional certifications would be an advantage

Experience & Background

Minimum of 5 years of relevant work experience preferably in Finance InvoicetoCash operations.

Solid understanding of Finance AR processes and compliance requirements.

Experience in the endtoend InvoicetoCash process (ex. Cash Application Credit Collections Dispute Management); with demonstrated depth in Collections & Dispute Management and experience in complex customer portfolios.

Experience in a shared services BPO or multinational environment is an advantage.

Skills & Competencies

• Demonstrated ability to manage difficult customer situations and complex negotiations professionally.
• Strong analytical and problemsolving skills with the ability to assess risk and recommend appropriate actions.
• Ability to collaborate and influence crossfunctional stakeholders to resolve issues.
• Strong verbal and written English communication skills with confidence in escalated or sensitive discussions.
• Ability to work independently prioritize competing demands and operate with a sense of urgency and agility.

Systems & Technology

Proficient in ERP systems

Experience leveraging automation tools and analytics to support collections execution and decision making.

Work Requirements

Willingness to work on shifts to align with global assignment (nightshift).

Willingness to work onsite with flexibility for a temporary hybrid setup where applicable.

Other

Required Skills:

Preferred Skills: