Invoice to Cash Manager (PG30) – Collections

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

AP/AR

Job Category:

People Leader

All Job Posting Locations:

Taguig National Capital Region (Manila) Philippines

Job Description:

Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the worlds largest and most broadly-based healthcare company.

As a member of our Global Finance team you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective more efficient and improve customer experience. We are proud to be an equal opportunity employer.

This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class cost-effective financial services and compliancein a J&J wayto our Operating Companies around the world.

The I2C Manager (Collections) is accountable for leading endtoend collections operations across multiple teams and complex customer portfolios within a defined cluster region or process scope. This role drives sustainable cash outcomes by optimizing cash flow minimizing financial risk and ensuring consistent execution of segmentbased collections strategies. This position owns performance delivery against key metrics (ex. DSO AR aging) serves as a primary escalation and decision authority and balances cash optimization with customer relationships and governance requirements. This role reports to the I2C Senior Manager (Collections) and operates as the critical management layer translating regional or global strategy into disciplined operational execution.

Key Responsibilities:

• Be compliant with applicable laws and regulations and follow guidelines in the J&J Credo
• Maintain Operational Excellence
• Own and oversee endtoend collections operations across multiple teams and complex customer portfolios within a defined cluster region or process scope.
• Drive delivery of cash performance outcomes (ex. DSO pastdue exposure dispute aging writeoffs collection efficiency) balancing cash acceleration with customer relationships and business continuity.
• Ensure consistent execution of segmentbased collections strategies aligned with the Calibrated Collections Capability.
• Act as a senior escalation and decision authority for the defined cluster region or process scope.
• Oversee periodend and financial close activities ensuring accuracy timeliness audit readiness and strong internal controls.
• Own and oversee consolidated collections and AR forecasting for the assigned scope ensuring accuracy consistency and forwardlooking visibility.
• Drive the forecasting cadence by reviewing inputs from teams validating assumptions and aligning projections with historical performance customer behavior and identified risks.
• Partner with FP&A and senior stakeholders to align collections forecasts with financial plans targets and management expectations.
• Identify forecast variances emerging risks and opportunities and initiate corrective actions to mitigate gaps to plan.
• Identify portfoliolevel risks and implement effective mitigation actions within delegated authority.
• Ensure full compliance with applicable laws regulations internal policies and J&J Credo principles establishing a strong risk and governance culture.
• Talent Management

• Lead coach and develop the team building a strong leadership and succession pipeline.
• Set clear performance expectations conduct regular performance reviews and drive accountability for results.
• Foster high team engagement through regular communication coaching and feedback.
• Identify capability gaps and ensure targeted development in collections strategy negotiation risk management and stakeholder engagement.
• Promote a culture of ownership continuous improvement collaboration and compliance across the collections organization.

• Be a Trusted Business Partner
• Act as Collections partner to Commercial Customer Service Legal and Supply Chain BUF and other I2C partners.
• Influence crossfunctional decisionmaking to resolve systemic issues impacting cash flow disputes or customer payment behavior.
• Translate commercial and market strategies into aligned collections execution plans.
• Provide consolidated insights and forwardlooking perspectives on AR risks trends and performance to senior leadership and business partners.
• Support Operating Companies by balancing cash optimization with customer experience and longterm value.
• Create Game-Changing Innovation
• Lead and sponsor continuous improvement initiatives to enhance collections effectiveness efficiency insights and customer experience.
• Champion and oversee adoption of new tools analytics automation solutions and ways of working across teams.
• Support process standardization and scaling of best practices across clusters or regions.
• Participate in pilots transformation initiatives and change programs impacting the InvoicetoCash function.
• Contribute to the refinement of collections playbooks governance models and performance frameworks.
• Contribute input to regional collections strategy and capability roadmap development.

Qualifications:

Education

• Bachelors degree or equivalent is required preferably in Accounting or Finance or related business discipline.
• CPA CMA MBA or other relevant professional certifications are preferred.

Experience & Background

• 810 years of progressive experience preferably in Finance InvoicetoCash operations.
• At least 4-7 years of people management experience including leadership of senior individual contributors and/or team leads.
• Demonstrated experience managing multiple teams or clusterlevel operations with accountability for cash and risk outcomes.
• Proven ability to translate regional or functional strategy into operational execution driving sustained performance improvements.
• Experience delivering cash flow optimization and financial risk mitigation through structured datadriven approaches.
• Comfortable presenting performance results risks and recommendations to senior leaders and crossfunctional stakeholders.
• Proven ability to operate with full accountability for outcomes including managing ambiguity prioritizing competing demands and delivering against stretch targets.

Experience in a shared services BPO or multinational environment is an advantage.

Skills & Competencies

Strong people leadership capabilities including coaching performance management and talent development.

Advanced stakeholder management and negotiation skills particularly in complex or escalated customer situations.

Strong analytical financial and riskassessment skills with the ability to connect insights to action.

Ability to influence crossfunctional partners and drive enterprisealigned decisions.

Clear concise and confident verbal and written communication skills including seniorlevel discussions.

Demonstrated change leadership and continuous improvement mindset.

Work Requirements

Willingness to work on shifts to align with global assignment (ex. midshift or nightshift).

Willingness to work onsite with flexibility for a temporary hybrid setup where applicable.

Other

• Foreign language capability (other than English) is a plus.

Required Skills:

Preferred Skills:

Accounting Accounts Payable (AP) Accounts Receivable (AR) Analytical Reasoning Budget Management Data Savvy Developing Others Fact-Based Decision Making Financial Analysis Financial Competence Financial Recordkeeping Financial Reports Financial Risk Management (FRM) Foreign Exchange Management Fraud Management Generally Accepted Auditing Standards (GAAS) Inclusive Leadership Internal Controls Leadership Process Improvements Team Management