Invoice to Cash Analyst

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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Job Title: Invoice to Cash Analyst (PG23) Dispute Management

Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the worlds largest and most broadly-based healthcare company.

As a member of our Global Finance team you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective more efficient and improve customer experience. We are proud to be an equal opportunity employer.

This role is part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class cost-effective financial services and compliancein a J&J wayto our Operating Companies around the world.

The I2C Analyst (Dispute Management) is responsible for performing end-to-end service delivery in the Invoice to Cash Dispute Management process serviced by J&J Global Services Finance. The role focuses on investigating analyzing and supporting the resolution of disputes related to invoices billing pricing and other receivables issues. This position reports to the I2C Senior Team Lead (Dispute Management).

Key Responsibilities:

• Be compliant with applicable laws and regulations and follow guidelines in the J&J Credo
• Maintain Operational Excellence
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• Manage and resolve customer disputes and deductions in a timely and accurate manner.
• Investigate discrepancies related to billing pricing delivery contractual or system issues.
• Validate disputes and determine appropriate resolution in line with defined policies procedures and controls.
• Process required credit/debit adjustments with appropriate approvals.
• Track and monitor dispute cases to ensure timely resolution and adherence to SLAs.
• Perform basic analysis to identify dispute drivers trends and recurring issues.
• Identify and escalate root causes and process or system gaps.
• Support data gathering and reporting related to dispute performance and aging.
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• Handle routine inquiries related to customer disputes.
• Escalate exceptions system constraints or non-standard scenarios in accordance with defined escalation guidelines.
• Ensure timely and accurate handoff of cases requiring higher-touch or specialized intervention.
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• Coordinate with Commercial Customer Service Supply Chain and Finance teams to facilitate timely resolution of disputes.
• Ensure timely follow-ups and clear communication across all stakeholders.
• Support alignment with past-due timelines and cash recovery priorities.
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• Identify opportunities for process improvements and efficiency gains.
• Support adoption of tools systems and automation solutions.
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• Execute all activities in compliance with internal controls policies and audit requirements including WWP ICH DTP and other applicable standards.
• Maintain accurate and complete documentation in systems/tools of record.

Perform other tasks as assigned.

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Qualifications:

Education

• Bachelors degree or equivalent is required preferably in Accounting or Finance or related business discipline.
• CPA CMA MBA or other relevant professional certifications are preferred.

Experience & Background

0 to 3 years of relevant work experience preferably in Finance InvoicetoCash operations Supply Chain Customer Service Commercial Services.

Basic understanding of Finance AR & Dispute Management and compliance requirements.

Exposure to the endtoend InvoicetoCash process (ex. Cash Application Credit Collections Dispute Management) Supply Chain Customer Service Commercial Services is preferred.

Experience in a shared service BPO or multinational environment is an advantage.

Skills & Competencies

Strong analytical and problem-solving skills with attention to detail.

Good customer and stakeholder management skills.

Ability to investigate validate and resolve issues with accuracy and urgency.

Strong verbal and written communication skills.

Ability to manage priorities and work in a fast-paced environment.

Systems & Technology

Experience working with ERP systems is preferred.

• Strong proficiency in Microsoft Excel (ex. data analysis pivot tables formulas).
• Exposure to reporting and dashboards (ex. Power BI Tableau) is an advantage.
• Familiarity with automation tools (ex. macro) or data handling (case management) techniques is an advantage.

Work Requirements

Willingness to work on shifts to align with global assignment (ex. midshift or nightshift).

Willingness to work onsite with flexibility for a temporary hybrid setup where applicable.

Other

• Foreign language capability (other than English) is a plus.

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