Investment Operations Analyst
Cebu - Philippines
Job Summary
- Process routine and standard financial and non-financial transactions accurately and efficiently
- Maintain accurate transaction records to support client and stakeholder interactions
- Partner with Business Units Sales and Operations teams to resolve escalated issues
- Communicate with internal and external stakeholders to ensure timely processing of requests
- Assist in documenting and improving internal and external processes
- Identify and resolve moderately complex issues escalating when necessary
- Manage and prioritize workload to meet fluctuating or urgent demands
- 13 years of relevant experience in financial services operations or a related field
- Experience working with transaction processing systems or financial platforms
- Bachelors degree in a relevant discipline
- Strong analytical skills and attention to detail
- Experience in mutual funds securities or dealer operations
- Knowledge of Canada Retail Business processes
- Strong communication and stakeholder management skills
- Ability to adapt in a fast-paced high-volume environment
- Demonstrated ability to quickly learn new systems tools and processes
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.