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Investment Operations Analyst

Manulife


Job Location:

Cebu - Philippines

Monthly Salary: Not provided by the employer
Posted: 18 June 2026 (30+ days ago)
Application Deadline: 15 September 2026
Vacancies: 1 Vacancy

Job Summary

This is an opportunity to join Manulifes Canada Retail Operations team as an Operations Analyst where you will play a key role in delivering accurate and timely financial and non-financial transactions for clients and this role you will contribute to our mission by ensuring high-quality service supporting operational excellence and strengthening stakeholder partnerships. You will gain valuable exposure to end-to-end transaction processing problem-solving and continuous process improvement. This role is ideal for individuals who are detail-oriented eager to learn and passionate about delivering excellent client service.

Position Responsibilities:
  • Process routine and standard financial and non-financial transactions accurately and efficiently
  • Maintain accurate transaction records to support client and stakeholder interactions
  • Partner with Business Units Sales and Operations teams to resolve escalated issues
  • Communicate with internal and external stakeholders to ensure timely processing of requests
  • Assist in documenting and improving internal and external processes
  • Identify and resolve moderately complex issues escalating when necessary
  • Manage and prioritize workload to meet fluctuating or urgent demands

Required Qualifications:
  • 13 years of relevant experience in financial services operations or a related field
  • Experience working with transaction processing systems or financial platforms
  • Bachelors degree in a relevant discipline
  • Strong analytical skills and attention to detail

Preferred Qualifications:
  • Experience in mutual funds securities or dealer operations
  • Knowledge of Canada Retail Business processes
  • Strong communication and stakeholder management skills
  • Ability to adapt in a fast-paced high-volume environment
  • Demonstrated ability to quickly learn new systems tools and processes

When you join our team:

  • Well empower you to learn and grow the career you want.
  • Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Working Arrangement

Hybrid

Required Experience:

IC


About Company

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Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

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