International Consumer Banking Business Reporting Associate

As a Business Reporting Associate within Performance Reporting & Insights (PRI) Team you will work closely with the Reporting Delivery Leadsand the business (Operations) to support the delivery of business requirements on reporting and data analysis.

Your responsibilities will include gathering and documentation of business and technical requirements prototyping working with dependency teams on building and developing dashboards/reports QA/testing and demo of the reporting solutions. The role will also include the use of developed solutions the use of data and most especially the use of various AI tools in doing analysis of business problems to provide descriptive diagnostic predictive and prescriptive analysis/insights. The person in this role will be using/applying relevant skills around AI tool usage handling big data (querying modelling etc) and putting a great story together around the problems and recommended solutions. The Business Reporting Associate will also be responsible for executing control-related activities to ensure reporting inventory is accurate and continuously meets the business needs. Finally the candidate in this role will also be leading or supporting key initiatives and projects within the team or wider business we support.

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Job Responsibilities:

• Reporting Solution Development
  • Gather and document business and technical requirements.
  • Support developers on dashboard build or enhancements.
  • Test and QA of new reporting solutions or enhancements.
  • Troubleshoot solution issues and support on break-fix.
  • Re-certify existing reporting solutions.
  • Adhere to Reporting Governance.
• Data Analysis and Insights
  • Provide descriptive diagnostic predictive and prescriptive analysis to support business problems and decision-making
  • Put together data analysis in a compelling story
• Lead or support key team initiatives or projects to support the business priorities

Required qualifications capabilities and skills:

• Minimum 4 years in a business analytics or data analytics-related role supporting Contact Centre Operations.

• Demonstrated ability to perform descriptive diagnostic predictive and prescriptive data analysis

• Hands on experience in big data wrangling and automation tools (ie SQL Alteryx)

• Advanced excel skills (ie. Index Match xlookup Analysis Toolpak VBA etc)

• Working knowledge of various data modeling and statistical tools (ie. Python)

• Strong data visualization skills and ability to tell a compelling data story.

• Strong analytical and problem-solving skills communication skills (verbal and written) and presentation skills.

• Ability to articulate complex data to non-data users in a way that would be easily understood

• Excellent user of MS Office products (PowerPoint Excel etc)

• Ability to manage own workload and deliverables.

Preferred qualifications capabilities and skills:

• Experience working Scrum and using JIRA/Confluence is a huge plus.