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Inbound Sales Specialist (AO-14214)
Job Location:
Job Location:
Manila - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
15 October 2026 (9 days ago)
Posted:
Application Deadline:
12 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This is a remote position.
ABOUT ACCESS OFFSHORING:
We specialise in providing Australian businesses with experience and qualified professionals based in the Philippines. Not only does our team of recruiters have extensive experience in sourcing and recruiting offshore talent we also help Australian businesses implement best practice when it comes to building an offshore team.
ABOUT THE CLIENT:
Our client is a Brisbane-based automotive services business focused on strengthening its sales process and supporting continued revenue growth. The business receives approximately 500 inbound leads per month across Meta WhatsApp phone and email and is looking for a dedicated sales professional to take clear ownership of lead conversion follow-up and customer bookings.
JOB SUMMARY:
The Sales Conversion Specialist will take ownership of inbound sales enquiries from first contact through follow-up and booking. The core outcome of the role is to maintain control of every lead understand the customers needs follow up consistently and convert as many viable opportunities as possible into booked jobs.
The role will also manage appointment follow-ups and booking confirmations including contacting customers ahead of scheduled appointments to confirm attendance and help reduce no-shows. Strong sales discipline phone confidence and pipeline management are more important than prior automotive industry experience.
KEY RESPONSIBILITIES:
- Respond promptly and professionally to inbound customer enquiries received through Meta WhatsApp phone and email.
- Call leads to understand their requirements answer questions and progress the enquiry toward a booking.
- Provide pricing to customers as part of the agreed sales process.
- Follow up outstanding enquiries and quotes consistently rather than relying on the first customer contact.
- Handle customer objections confidently and attempt to close every viable sales opportunity.
- Book customers and maintain accurate appointment information.
- Contact customers ahead of scheduled appointments to confirm attendance and help reduce no-shows.
- Maintain clear control of the sales pipeline including each leads current status next action and follow-up date using CRM systems spreadsheets or other agreed tools.
- Manage a high volume of inbound leads while maintaining accurate records and consistent follow-up activity.
Requirements
- Relevant experience in phone-based sales inbound sales appointment setting inside sales or a similar customer conversion role.
- Confident and professional on the phone with demonstrated ability to build rapport handle objections and progress customers toward a decision.
- Strong follow-up discipline and the ability to manage a high-volume sales pipeline without losing track of leads.
- Comfortable using CRM systems spreadsheets and structured sales processes to manage lead activity and next actions.
- Strong written and verbal English communication skills across phone email and messaging channels.
- Highly organised accurate and comfortable taking ownership of lead status follow-up dates and customer bookings.
- Able to work an agreed schedule that supports Brisbane business hours and any required after-hours coverage. Exact working hours will be confirmed with the client.
- Previous experience dealing with Australian customers.
- Familiarity with cars automotive services or the automotive industry.
- Experience in a role where inbound enquiries are converted into appointments or booked services.
Benefits
Here at Access Offshoring we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients.
Access Offshoring is dedicated to saving business ownershours by 2031 and we need your help. Transforming the way businesses operate we connect great businesses with amazing offshore talent.
We recognise that we often get more done in our own designed workspace so Access Offshoring offers a complete work from home model. Yep thats right 100% work from home. But wait theres more.
Here are just some of our benefits:
- Australian clients and Australian hours (giving you great experience and an early finish!)
- Work from Home Allowance
- HMO for you AND a dependent
- 20 Days Annual Leave and 5 Days Sick Leave
- Government Statutory Benefits
- 13th Month Pay
- Computer Equipment
- Opportunities for growth
- And of course a competitive salary
Required Skills:
Minimum 2 years experience in sales support pricing administration or a similar role. Proficiency in Microsoft Excel (intermediate to advanced; including VLOOKUPs pivot tables and data validation). Strong working knowledge of Microsoft Office Suite (Excel Outlook Word PowerPoint). Experience with ERP systems (Pronto or similar) for pricing and customer data maintenance. Familiarity with eCommerce or buying platforms for updating pricing and product data. Strong attention to detail and commitment to data accuracy. Excellent time management and prioritisation skills to meet deadlines and manage high task volumes. Clear and professional communication skills both written and verbal. Ability to work autonomously and proactively escalating issues when necessary. Adaptability and flexibility to respond to changing priorities in a fast-paced environment. Analytical skills with the ability to interpret trends and identify data discrepancies. Knowledge of compliance processes audit trails and version control is highly regarded.
