IAM Engineer (Sailpoint IdentityIQ)

What will you do

• Provide support for Sailpoint IdentityIQ including troubleshooting service requests incident resolution and problem management
• Ensure that all the tickets/incidents are resolved within committed SLAs
• Ensure positive user-experience through clear communication and timely support
• Continuously identifying opportunities for process improvement and tasks automation.
• Maintain documentation of support processes knowledge articles and operational procedures.
• Maintain dashboard reporting on performance access reviews and compliance activities etc
• Collaborate closely with managed service team and other stakeholders on a day-to-day basis to ensure operational excellence for our service.

What do you need to succeed

• 2 years of hands-on experience with Sailpoint IdentityIQ.
• Certification in Identity Security Engineer has added advantage
• Understanding of Lifecycle events workflow (Joiner Mover Leaver and Rehire etc)
• Knowledge of directory services (Active Directory EntraID and LDAP)
• Knowledge of database administration (SQL and MSSQL)
• Experience with technologies such as Java JavaScript XML
• Knowledge of ITIL processes (incident problem change management)
• Strong analytical and problem-solving skills
• Strong communication skills and experience in supporting and collaborating with an international user community
• Shift flexibility and schedule adherence are required for the position.