I2C DS Collection & Dispute Sr Analyst

Key Responsibilities:

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactivefollowups customer engagement negotiation and dispute resolution techniques

• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)

• Monitor collection performance and KPIs against Service Level Agreements (SLAs)

• Perform AR forecasting trend analysis and root cause analysis on payment behavior

• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Own end-to-end dispute management for assigned key accounts from investigation and root cause analysis to resolution and financial adjustments.

• Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complexhighvalue orhighriskdisputes.

• Manage non-disputed credit transactions and revenue reconciliation activities.

• Provide guidance and escalation support for complex customer and internal issues toexpediteresolution.

• Participate in or support customer negotiations to resolve disputes and improve payment outcomes.

• Identifyand execute process improvement opportunitiesutilizetechnology tools and support audit readiness and audit requests.

Collaboration & Stakeholder Engagement

• Partner closely with Customer Service Sales Supply Chain Deliver Revenue and Finance teams.

• Act as a trusted advisor to internal stakeholders on collection dispute andrevenuerelatedmatters.

• Support management withadhocanalysis reporting and special projects as.

Qualifications:

Education:

• A minimum of a bachelors level degree or equivalent is preferably in accounting finance or related business discipline.

• CPA CMAMBAand/or other financial certifications is preferred

Experience and Skills Required:

• 2-4 years of relevant work experience

• Has an End-to-end Invoice to Cash process experience (Cash Applications Credit Management Collections/Dispute Management) with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J Healthcare/Pharma Preferred.

• Strong customer engagement skills (includingabilityto manage difficult customers) for both internal and external stakeholders.

• Basic Negotiation skills

• Analytical and problem solver

Required Knowledge Skills and Abilities:

(Include any required computer skills certifications licenses languages etc.)

• Fluent in Korean for communication for both oral and written

• Technologyproficiencyin Microsoft Office and ERP

• Excellent communication skills with the ability to collaborate with a variety of stakeholders.

• Teamwork spirit and can work under pressure

Preferred KnowledgeSkillsand Abilities:

(Include any required computer skills certifications licenses languages etc.)

• Knowledge of SAP systems

• Foreign language capability is a plus

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated againston the basis ofdisability.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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