I2C DPS CollectionDispute Mgmt Analyst

Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the worlds largest and most broadly-based healthcare company.

As a member of our Global Finance team you will have exclusive access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective more efficient and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in theInvoice to Cashprocess area. The Global Services Finance organization provides best-in-class cost-effective financial services and compliancein a J&J wayto our Operating Companies around the world.

ITCCollections & Dispute Management Analyst - is responsible forendtoend ownership of customer collections and dispute management activitieswithin the InvoicetoCash (I2C) process supporting Johnson & Johnson Global Services Finance. This role manages customer receivables disputed and nondisputed transactions AR forecasting sales order releasing and compliance requirements while partnering closely with Sales Credit Logistics Finance and other stakeholders across a highly matrixed global organization

Johnson & Johnson announced plans to separate ourOrthopaedicsbusiness to create a new publicly traded process of the planned separation isanticipatedto be completed within24 months and it will be subject to legal requirements including consultation with works councils and other employee representative bodies as required and other customary conditions and isanticipatedthat followingconclusionof the transaction this positionmay be conveyedwithNewOrthopaedics that case details of any planned changes would be provided to the successful candidate by NewOrthopaedicsatan appropriate timeand would be subject to any necessary consultation processes.

Key Responsibilities:

Collections & Accounts Receivable Management

• Manage customer collections and open receivables through proactive followups customer engagement negotiation and dispute resolution techniques

• Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)

• Monitor collection performance and KPIs against Service Level Agreements (SLAs)

• Perform AR forecasting trend analysis and root cause analysis on payment behavior

• Manage Sales Order Releasing activities within defined authority limits

Dispute Management

• Manage reconciliation invoice collections and timely resolution of customer open receivables including investigation and analysis of disputes and deductions.

• Build and maintain strong relationships with customers and internal partners to deliver highquality customer service.

• Collaborate crossfunctionally with Logistics Credit Sales Sales Finance (Tax/Contracts) and other stakeholders to develop customerspecific action plans.

• Proactively manage disputes and deductions to meet performance metrics validate dispute legitimacy and ensure compliance with documented processes and controls.

• Analyze data trends and root causes of customer payment behavior using dashboards and systems to remove barriers to payment and improve outcomes.

• Identify and execute process improvement opportunities utilize technology tools and support audit readiness and audit requests.

Qualifications:

Education:

• A minimum of a bachelors level degree or equivalent is required preferably in accounting finance or related business discipline.

• CPA CMA MBA and/or other financial certificationsispreferred

Experience and Skills Required:

• 0-2 years of relevant work experience

• Has an End-to-end Invoice to Cash process experience (Cash Applications Credit Management Collections/Dispute Management) with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J Healthcare/Pharma Preferred.

• Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders.

• Basic Negotiation skills

• Analytical and problem solver

Preferred Knowledge Skills and Abilities:

(Include any required computer skills certifications licenses languages etc.)

Knowledge of SAP systems

Foreign language capability is a plus(Italian)

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated againston the basis ofdisability.