HR Vendor Management Specialist

JOB TITLE : HR 3P Vendor Management Specialist

SALARY RANGE :

The HR - 3P Vendor Management Specialist will be responsible for executing our third-party manpower vendors for Store ensuring efficient and effective staffing solutions to support our growing business. The HR 3P Vendor Management Specialist also ensures vendor compliance service quality cost-effectiveness and alignment with warehouse-level staffing needs. It also drives standardization performance monitoring and continuous improvement across outsourced workforce engagements.

Key Responsibilities

Stakeholder Engagement

• Serve as the primary point of contact for vendor-related escalations across warehouse department.
• Train warehouse managers and HRBPs on vendor protocols escalation paths and compliance expectations
  
  

Vendor Strategy & Contracting:

• Manage and maintain relationships with third-party manpower vendors and service level agreements

3P Workforce Planning & Deployment:

• Align 3P manpower deployment with store staffing plans seasonal needs and expansion schedules
• Oversee the onboarding and offboarding processes for deployed workers provided by 3P manpower vendors while coordinating with HRBP to ensure timely onboarding training and replacement of deployed workers
• Collaborate with internal stakeholders to understand staffing needs and communicate these to 3P vendors
• Champion digitalization of vendor management processes (e.g. dashboards portals e-signatures)

Performance Monitoring & Analytics:

• Establish KPIs and SLAs for vendor performance (e.g. fill rate compliance incident rate) and enhance SOPs templates and toolkits for vendor onboarding reporting and incident handling
• Monitor and analyze SLA data and/or metrics such as fulfillment rates absenteeism and turnover across 3P vendors and implement corrective actions and opportunities for process improvements
• Facilitate quarterly business reviews with 3P vendors to discuss performance issues and improvement plans.

Compliance & Risk Management

• Ensure vendor adherence to labor laws occupational safety standards and company policies
• Coordinate with HRBP and Legal on vendor related-investigation or escalation
• Maintain audit-ready documentation for contracts deployment records and compliance reports
• Support internal audits and regulatory inspections related to outsourced workforce
• Provide guidance and support to managers on best practices for effective vendor management

Cost Control & Optimization

• Monitor vendor billing accuracy rate adherence and cost trends
• Support budgeting and forecasting for 3P manpower costs

Qualifications

• Bachelors degree in Business HR Operations or related field; MBA or equivalent preferred
• Minimum of 3 years experience in a vendor management HR operations or manpower outsourcing
• Extensive experience managing third-party staffing vendors in retail FMCG or logistics preferred
• Excellent communication and negotiation skills with the ability to build strong relationships with vendors
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Strong problem-solving and conflict resolution skills
• Extensive knowledge in labor laws and regulations in the Philippines