HR Specialist US Operations & Benefits Administration

We are seeking a strategic efficient detail-oriented and people-first HR Specialist. This role is the operational engine of our HR administration: processing employee status changes administering leave of absence workflows running our weekly benefits operations cadence answer emails and employee/manager questions and maintaining data quality across our HR systems. You will work from documented runbooks with a US-based senior HR manager as your escalation partner and you will help improve those runbooks as our processes are progressively automated.

Key Responsibilities:

Employee Status Change Administration (30%)

• Execute employee status changes end-to-end in BambooHR using our documented change matrix: employment status changes (part-time/full-time contractor conversions) role changes promotions campus and entity transfers
• Update job records compensation table entities PTO accrual policies workers compensation classifications tax withholding and system sync settings per the matrix
• Create downstream tickets (IT expense systems distribution lists) and required notifications for each change type
• Maintain the benefit tracking and entity transfer tracking lists; upload change letters to employee records

Leave of Absence Administration (20%)

• Process leave requests handed off from the US-based intake owner: status changes into and out of leave eligibility tracking benefit continuation coordination
• Complete employer-action steps on The Standards portal for disability and leave claims; track claim status
• Produce the monthly leave of absence audit and the monthly unpaid leave and deductions report
• Process return-to-work changes including accrual recalculations

Benefits Administration Operations (30%)

• Run the weekly benefits cadence: life event review and processing (PlanSource/BambooHR) evidence-of-insurability tracking and approvals status-change benefit eligibility review carrier import error triage enrollment communications
• Maintain Savii (ICHRA platform) additions and terminations
• Pull scrub (PII removal per protocol) and distribute recurring reports: claims funding check register supervisor ID ACA hours uploads
• Prepare vendor invoices for the AP workflow; confirm retirement plan contribution processing
• Support open enrollment execution: communications completion tracking life-event surge processing
• Support payroll cycles with benefit deduction pulls and discrepancy flags (payroll itself is owned onshore)

Onboarding/Offboarding Audit & Verifications (10%)

• Audit the automated onboarding/offboarding flow; resolve edge cases (rehires mid-cycle changes sync failures)
• Review scanned I-9 documentation in final review (physical verification is completed at the school level)
• Produce employment and income verification letters on request

Employee Support and HR Inbox Management (5%)

• Answer all HR inbox emails within 24 hours
• Guide managers with process questions and support through email and Teams message channels

Recurring Data Audits (5%)

• Execute the scheduled audit calendar: PTO accrual policy assignment payroll entity review salary threshold and minimum wage reviews annual notice distributions holiday calendar updates
• Log findings; route anything requiring employee or manager follow-up to the onshore escalation owner

On-demand Back-Up Support

• Employee relations staff support and investigations cross-trained to be able to serve as back-up investigator in employee relation investigations in collaboration with Compliance People Ops Legal and Senior Leadership team following protocols and scripted interview guides.

Must-Haves:

• 1 years in HR operations benefits administration or HR shared services supporting a US-based employer; US benefits exposure strongly preferred (medical/ICHRA dental/vision 401(k) FMLA and state leave concepts)
• Hands-on HRIS experience BambooHR strongly preferred; PlanSource or a comparable benefits administration platform a plus
• Strong Excel skills (filtering lookups report manipulation); comfortable working across multiple web portals daily
• Excellent written and verbal English; clear professional email communication with US-based staff and vendors
• Demonstrated discipline with confidential data (SSNs compensation medical-adjacent information); prior experience under a PII handling protocol preferred
• Detail orientation with a track record of zero-miss recurring execution; references should speak to reliability
• Comfortable with a documented-backup arrangement (a second trained person maintained by the staffing partner)

Nice-to-Haves:

• Familiarity with employment and labor law regulation and HR compliance
• Experience in Employee Relation handling tricky employee-related investigation
• A commitment to and understanding of diversity equity and inclusion best practices in recruitment.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• Night Differential Pay
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learnings
• NIGHT SHIFT Mondays - Fridays
• ONSITE at Ayala Makati with an opportunity to transition to HYBRID based on client approval and performance.
• Php 40000 basic allowance

Hiring Process:

Initial Interview > Excel Assessment > Operations Interview > Client Interview

Required Experience:

IC