HR Specialist – Operations Governance and Quality Excellence

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

Were looking for an HR Specialist Operations Governance & Quality Excellence to help elevate the way HR services are delivered across the organization.

In this role youll work at the intersection of HR operations governance quality management and continuous improvement. Youll partner with stakeholders across HR teams to ensure employee lifecycle processes are delivered accurately efficiently and consistently while helping drive operational excellence and service quality.

If you enjoy solving problems identifying process improvements analyzing data and collaborating with teams to create meaningful impact wed love to hear from you.

Responsibilities may include the following and other duties may be assigned.

HR Governance & Quality

• Drive process compliance quality and consistency across HR operations.

• Conduct quality reviews and monitor performance to improve accuracy efficiency and service delivery.

• Partner with stakeholders to strengthen governance controls and accountability.

Offer Contract & Documentation Management

• Oversee quality and governance of offer letters employment contracts and employee documentation.

• Review documents for accuracy completeness and compliance before release.

• Identify recurring issues and implement improvements to reduce errors and rework.

Stakeholder Partnership

• Collaborate with HR Operations AskHR HRBPs COEs and other key stakeholders.

• Resolve operational issues manage escalations and help deliver a seamless employee experience.

• Build strong partnerships to support service excellence and continuous improvement.

Continuous Improvement

• Identify process gaps bottlenecks and opportunities to simplify ways of working.

• Lead root cause analysis and support process improvement initiatives that enhance quality turnaround times and first-pass accuracy.

• Apply continuous improvement methodologies such as Lean DMAIC A3 or similar approaches.

Data Reporting & Insights

• Track and analyze operational metrics including quality error rates first-pass yield rework service levels turnaround times and stakeholder escalations.

• Develop dashboards and reporting that provide actionable insights and support data-driven decision-making.

• Recommend improvements that enhance operational performance and customer experience.

Required Knowledge and Experience:

• Bachelors degree or equivalent experience.

• Minimum of 4 years of experience in a shared services HR operations HR service delivery or similar environment.

• Experience working with HR processes employee lifecycle administration or HR service operations.

• Strong attention to detail and commitment to quality.

• Excellent analytical and problem-solving skills.

• Strong stakeholder management and communication skills.

• Ability to work effectively across multiple teams and functions.

• Experience using HR systems and reporting tools.

• Experience in governance quality assurance operational excellence or process improvement roles.

• Familiarity with continuous improvement methodologies such as Lean Six Sigma DMAIC A3 or similar frameworks.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @ email addresses.

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Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).