HR Shared Services & Service Fulfillment Manager

HR Shared Services & Service Fulfillment Manager

Location: Ortigas
Work Setup: Onsite
Schedule: Monday to Friday Morning Shift

The HR Shared Services & Service Fulfillment Manager is responsible for overseeing daily HR operations and employee servicing functions to ensure efficient delivery of HR support across the organization. The role manages onboarding employee lifecycle administration workforce deployment coordination and HR process compliance while ensuring excellent employee experience and operational efficiency.

This position serves as a key liaison between HR Recruitment Operations and Field Teams to ensure manpower requirements employee concerns and HR processes are executed accurately and within service-level expectations.

• Oversee end-to-end employee lifecycle processes including onboarding employee movements documentation and offboarding
• Ensure timely and accurate processing of HR transactions and employee records
• Monitor compliance with labor regulations company policies and HR procedures
• Handle escalated employee concerns and coordinate resolutions with relevant stakeholders
• Maintain HR documentation databases and employee files

• Coordinate manpower deployment and fulfillment requirements across operational teams
• Work closely with Recruitment and Operations to monitor staffing requirements and deployment timelines
• Track fulfillment metrics including turnaround time and deployment completion
• Ensure seamless onboarding and endorsement of newly hired employees

• Supervise HR Shared Services staff and coordinators
• Conduct coaching performance monitoring and process alignment sessions
• Collaborate with cross-functional teams to improve HR service delivery standards

• Prepare operational dashboards and workforce fulfillment reports
• Identify process gaps and implement workflow improvements
• Recommend automation initiatives to improve operational efficiency

• Bachelors degree in Human Resources Psychology Business Administration or related field
• Minimum 35 years of experience in HR Operations Shared Services or Workforce Management
• Experience handling high-volume HR operations is preferred
• Strong stakeholder management and coordination skills
• Knowledge of labor laws and employee lifecycle management
• Proficient in Microsoft Office and HRIS systems
• Strong organizational communication and problem-solving skills