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HR Shared Services Manager
Job Location:
Job Location:
Pasig - Philippines
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
28 October 2026 (7 hours ago)
Posted:
Application Deadline:
25 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
HR Shared Services Manager
Location: Ortigas
Work Setup: Onsite
Work Schedule: Monday to Friday
Job Summary
Position Summary
The HR Shared Services Specialist will serve as the primary point of contact for employees and managers across the Asia-Pacific (APAC) region regarding standard HR inquiries and transactions. This role is responsible for delivering high-quality efficient and customer-focused HR administration support throughout the employee lifecyclefrom onboarding to offboarding.
Key Responsibilities
1. HR Operations & Administration
- Process employee lifecycle transactions in the HRIS system (e.g. Data changes promotions transfers and separations).
- Manage the generation of HR-related documents including employment contracts certificates of employment (COE) and regularization letters.
- Support the onboarding process by coordinating pre-employment requirements background checks and initial database encoding for new hires.
- Maintain accurate up-to-date and compliant digital employee records.
2. Employee Inquiries & Ticket Management
- Act as the first line of support for HR inquiries via the ticketing system email or chat ensuring service level agreements (SLAs) are consistently met.
- Provide accurate information regarding company policies benefits leaves and standard HR procedures to APAC-based employees.
- Escalate complex HR issues (e.g. employee relations complex payroll disputes) to Tier 2 HR teams or Center of Excellence (COE) partners as appropriate.
3. Reporting & Continuous Improvement
- Generate routine and ad-hoc HR reports (e.g. headcount tracking turnover leave utilization).
- Identify opportunities to streamline administrative workflows and improve the overall efficiency of the HR Shared Services team.
- Assist in updating standard operating procedures (SOPs) and internal knowledge-base articles.
Qualifications
- Education: Bachelors degree in Human Resources Psychology Business Administration or any related field.
- Experience: Minimum of 13 years of experience in HR Operations HR Admin or an HR Shared Services environment.
- Technical Skills: * Proficiency with HRIS platforms (e.g. Workday SuccessFactors Oracle or ServiceNow) is highly preferred.
- Intermediate to advanced skills in Microsoft Office (Word Excel PowerPoint).
