HR Service Delivery Representative

About Wells Fargo India & Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargos strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology operations and corporate support teams of Wells Fargo. It engages in application development and support testing other technology functions international operations knowledge support and middle and back-end banking process solutions for a wide spectrum of Wells Fargos needs. It currently has offices in Bengaluru Chennai Hyderabad and Manila.

About this role:

Wells Fargo is seeking a Human Resources Service Delivery Representative who can support our HR shared services teams. Delivering effective and efficient HR Tier 1 queries via Webchats and Emails advise for all matters relating to employees while ensuring service level agreements are met. We believe in the power of working together because great ideas can come from anyone. Through collaboration any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role you will:

• Support service delivery of HR products and processes across one or more functional areas within HR that may be related to but not limited to one or more HR functional areas such as: Talent Acquisition Talent Management pay benefits incentive plan administration HRIS and records management leave of absence employee and labor relations HR compliance

• Proactively seek ways to improve processes including but not limited to query resolution records management and fulfillment of various transaction processing requests related to HR products and processes for own work and work group

• Perform moderately complex administrative transactional operational or customer support tasks

• Be responsible for moderately complex operational tasks that may include but not limited to records management report generation and other transactions across internal human resources information systems such as Workday ServiceNow and/or other specialized tools within other HR areas like recruitment incentive administration etc

• Receive direction from supervisor and escalate non-routine questions

• Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility

Required Qualifications:

• 1 year of Human Resources operations support experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• Candidate must have 1 year of contact center experience preferably with HR Contact Center experience

• Candidate must have a bachelors degree or completed at least 2 years in college

• With experienced in supporting different channels such asphones (primarily) chat or email

• Knowledgeable inWorkday ServiceNow or Contract Resource Tool

• Good problem solving and analytical skills. Able to accurately process high volume of work within established deadlines

• Amenable to work onshifting schedule mostly catered to US time

• Amenable to work onselected PH/US Holidays

Job Expectations:

• Support customer queries for at least three core skills (Payroll NH Benefits Qualified Events)

• Processsimpletomoderatelycomplex queries in trained skill areas (can be with guidance from senior HR reps or manager)

• Provide quality Tier 1 level support or first contact resolution for customers using the Employee Care resources (i.e. procedures knowledge articles alerts etc.)

• Ensure quality documentation for cases

• Coordinate with leadership for resolution of queries not addressed in Employee Care resources

• Provide positive customer experience to employees

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.