HR Officer
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Experience Required:
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Job Summary
This is a remote position.
Insight Therapy Solutions is a growing behavioral health organization dedicated to helping people access the care they need. Since 2012 weve combined compassionate service strong clinical support and operational excellence to create a positive experience for both clients and team members.
As we continue to grow we are looking for an experienced HR professional who can help strengthen our people operations support our staff members and managers and ensure our HR practices remain organized compliant and aligned with the needs of the business.
The HR Officer will be responsible for supporting the full staff members lifecycle from recruitment and onboarding through performance management staff members relations and offboarding.
This role will serve as a trusted HR point of contact for staff members and managers providing practical guidance on workplace concerns performance matters policies and HR processes. The position will also work closely with local and international stakeholders to support recruitment payroll coordination people administration compliance and people-related initiatives.
The ideal candidate is organized approachable discreet and confident in handling sensitive matters while balancing people advocacy business needs and compliance.
Act as the first point of contact for staff members and managers on HR-related matters.
Provide practical and professional guidance on concerns workplace issues policies and procedures.
Manage staff member relations matters including performance concerns disciplinary processes show-cause/NTE documentation formal warnings performance improvement plans and administrative hearings.
Support managers and leaders in addressing performance attendance conduct and behavioral concerns.
Maintain accurate documentation and ensure HR processes are handled fairly consistently confidentially and in accordance with company policies.
Assist with staff member grievances and workplace concerns through appropriate resolution processes.
Provide guidance to managers on appropriate and consistent HR practices.
Manage end-to-end recruitment activities from job posting and candidate screening through interviews offer preparation and onboarding.
Partner with hiring managers and overseas stakeholders to understand staffing requirements and hiring priorities.
Coordinate candidate communications and recruitment schedules.
Prepare employment contracts onboarding documentation and requirements.
Coordinate pre-employment requirements equipment system access and other onboarding arrangements.
Ensure new staff members have a smooth organized and engaging onboarding experience.
Maintain accurate recruitment and onboarding records.
Maintain staff member records and ensure HR documentation is accurate complete and up to date.
Manage staff member movements including promotions transfers role changes salary adjustments schedule changes and employment status changes.
Prepare HR letters employment certifications contracts notices and other staff members documentation.
Monitor staff member milestones and ensure required documentation is completed on time.
Coordinate staff member exits resignations clearances and final engagement requirements.
Maintain organized and confidential staff member files.
Coordinate with Finance and management to support accurate and timely payroll processing.
Review and provide HR inputs for salary changes allowances deductions reimbursements and other payroll related matters.
Maintain and monitor staff member leave records and entitlements.
Support the administration of company benefits and staff member allowances.
Assist in developing implementing and maintaining effective performance management processes.
Partner with managers and leaders on KPIs performance reviews coaching and performance improvement plans.
Monitor and document performance-related concerns and ensure appropriate HR action is taken.
Support managers in providing constructive feedback and addressing performance gaps.
Assist with annual performance review and salary review processes.
Maintain appropriate performance documentation and records.
Assist in developing reviewing updating and implementing HR policies and procedures.
Ensure HR practices are aligned with applicable labor laws and regulations.
Stay informed of relevant labor laws regulations and HR best practices.
Help ensure consistent application of company policies across teams.
Maintain strict confidentiality and proper handling of staff members information.
Support HR compliance initiatives audits and documentation requirements.
Provide practical HR guidance while escalating complex or high-risk matters when appropriate.
Support people engagement activities company events and internal people initiatives.
Assist in addressing staff members experience and workplace concerns.
Prepare HR reports people data dashboards and management updates as required.
Monitor and maintain accurate people information and HR metrics.
Coordinate with local and international stakeholders on HR and people-related matters.
Support the continuous improvement of HR processes and systems.
Assist with other HR and administrative initiatives as the organization continues to grow.
You are an organized approachable and dependable HR professional who can balance people advocacy business needs and compliance.
You will ideally have:
Bachelors degree in Human Resources Psychology Business Administration or a related field.
At least 4 years of relevant HR Generalist HR Officer or similar HR experience.
Experience in a BPO shared services outsourcing healthcare or international business environment is preferred.
Hands-on experience handling people relations and performance management matters.
Experience managing recruitment and onboarding processes.
Solid understanding of Philippine labor laws and employment practices.
Experience supporting payroll benefits leave and documentation processes.
Strong communication skills with the confidence to interact with staff members managers leadership and overseas stakeholders.
Highly organized dependable and able to manage multiple priorities and deadlines.
Demonstrated ability to exercise sound judgment when handling sensitive people matters.
Comfortable working in a fast-paced remote environment with minimal supervision.
Strong proficiency in Google Workspace and familiarity with cloud-based business systems.
Experience with HRIS recruitment platforms or other HR technology is an advantage.
Familiarity with AI tools and technology-driven HR processes is a plus.
100% Remote (Work from Home)
Paid Time Off
Paid U.S. holidays
Paid birthday leave
Monthly health stipend
Parental leave
Full-Time
Monday Friday
8:00 AM 5:00 PM Pacific Time (U.S.)
1-hour lunch break
Required Skills:
Insight Therapy Solutions is a growing behavioral health organization dedicated to helping people access the care they need. Since 2012 weve combined compassionate service strong clinical support and operational excellence to create a positive experience for both clients and team members. As we continue to grow we are looking for an experienced HR professional who can help strengthen our people operations support our staff members and managers and ensure our HR practices remain organized compliant and aligned with the needs of the business. Position Overview The HR Officer will be responsible for supporting the full staff members lifecycle from recruitment and onboarding through performance management staff members relations and offboarding. This role will serve as a trusted HR point of contact for staff members and managers providing practical guidance on workplace concerns performance matters policies and HR processes. The position will also work closely with local and international stakeholders to support recruitment payroll coordination people administration compliance and people-related initiatives. The ideal candidate is organized approachable discreet and confident in handling sensitive matters while balancing people advocacy business needs and compliance. Key Responsibilities People Relations & HR Advisory Act as the first point of contact for staff members and managers on HR-related matters. Provide practical and professional guidance on concerns workplace issues policies and procedures. Manage staff member relations matters including performance concerns disciplinary processes show-cause/NTE documentation formal warnings performance improvement plans and administrative hearings. Support managers and leaders in addressing performance attendance conduct and behavioral concerns. Maintain accurate documentation and ensure HR processes are handled fairly consistently confidentially and in accordance with company policies. Assist with staff member grievances and workplace concerns through appropriate resolution processes. Provide guidance to managers on appropriate and consistent HR practices. Recruitment & Onboarding Manage end-to-end recruitment activities from job posting and candidate screening through interviews offer preparation and onboarding. Partner with hiring managers and overseas stakeholders to understand staffing requirements and hiring priorities. Coordinate candidate communications and recruitment schedules. Prepare employment contracts onboarding documentation and requirements. Coordinate pre-employment requirements equipment system access and other onboarding arrangements. Ensure new staff members have a smooth organized and engaging onboarding experience. Maintain accurate recruitment and onboarding records. HR Administration & People Lifecycle Maintain staff member records and ensure HR documentation is accurate complete and up to date. Manage staff member movements including promotions transfers role changes salary adjustments schedule changes and employment status changes. Prepare HR letters employment certifications contracts notices and other staff members documentation. Monitor staff member milestones and ensure required documentation is completed on time. Coordinate staff member exits resignations clearances and final engagement requirements. Maintain organized and confidential staff member files. Payroll Benefits & Leave Administration Coordinate with Finance and management to support accurate and timely payroll processing. Review and provide HR inputs for salary changes allowances deductions reimbursements and other payroll related matters. Maintain and monitor staff member leave records and entitlements. Support the administration of company benefits and staff member allowances. Performance Management Assist in developing implementing and maintaining effective performance management processes. Partner with managers and leaders on KPIs performance reviews coaching and performance improvement plans. Monitor and document performance-related concerns and ensure appropriate HR action is taken. Support managers in providing constructive feedback and addressing performance gaps. Assist with annual performance review and salary review processes. Maintain appropriate performance documentation and records. HR Policies & Compliance Assist in developing reviewing updating and implementing HR policies and procedures. Ensure HR practices are aligned with applicable labor laws and regulations. Stay informed of relevant labor laws regulations and HR best practices. Help ensure consistent application of company policies across teams. Maintain strict confidentiality and proper handling of staff members information. Support HR compliance initiatives audits and documentation requirements. Provide practical HR guidance while escalating complex or high-risk matters when appropriate. Peo
