HR Helpdesk HR Administrator (Junior Consultant)

Your main responsibilities asConsultant Junior Consultant are as follows:
Key Responsibilities

. Function as the First point of contact for cases raised by the partners and/or managers via call or HR Service Center.
. Answer phone calls received in English and/or assigned supported language.
. Appropriately categorize prioritize assign and escalate cases to the correct provider group.
. Assist where possible in resolving HR related queries from partners /managers/non partners.
. Provide a positive image of CGI through his/her role.
. Deliver GBS H2R services on the assigned agreed processes to CGI partners around the world.
. Participate in all assigned GBS H2R projects and activities ensuring successful performance with GBS H2R Management.
. Ensure that set objectives are met as defined on the agreed performance metrics.
. Gather relevant detailed information regarding the queries.
. Ensure that appropriate measures are taken to preserve partner data confidentiality and integrity in accordance with security policies.
. Maintain adherence to all company policies and procedures.
. Attend participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.


Key objectives & deliverables





Service Delivery

. Process assigned basic as defined/identified by the H2R Service Center by responding to and resolving HR queries. Ensure resolution of outstanding issues of partners /managers/non partners and update database.
. Ensure that cases are assigned to the right provider groups.
. Perform track and log related actions on the case.
. Perform case/contact follow up: Daily monitoring and timely action of own case.
. Attend team meetings and training classes regularly.




Quality

. Provide an exceptional partner experience at every contact by focusing on support resolution and courtesy.
. Understand and show ownership in achieving the objectives on productivity quality and resolution.
. Make an assessment of his/her skills and knowledge make a reflection on what he/she wishes to develop.
. Maintain and improve quality results by adhering to standards and guidelines; and recommending improved procedures.




Responsibility to CGI

. Adherence to schedule and Compliance to attendance
. Respect for self colleagues and management
. Compliance for CGI Security Policy and as well as CGI Code of Ethics.
. Demonstration of Initiative towards self development (active participation in individual and team training sessions).







Administrative

. Adherence to all company mandated responsibilities.

• Analytical Thinking
• Decision making
• English
• Human Resources
• Administration
• Advantage HRM
• Document Management

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.