HR Business Partner

Thumbtack is the one app you need to take care of and improve your home from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S. people turn to Thumbtack to complete urgent repairs seasonal maintenance and bigger improvements. We help homeowners know which projects to do when to do them and who to hire from our growing community of 300000 local service businesses. If making an impact inspires you join us. Imagine what well build together.

The People Teams vision is to power the success of the business through the success of our people. Our HR Business Partners are business leaders first HR leaders second. We hold ourselves to a high standard of understanding the objectives culture and talent capabilities of our clients. We quickly identify trends and solve problems in service of achieving Thumbtacks goals driving high-performing individuals and teams. While we always seek out tangible facts and data we also believe just as strongly in the intangibles judgment EQ the ability to listen having an inclusive mindset by default. We strive to be trusted partners and coaches to people at all levels of the organization.

As our HRBP supporting the Commercial function Sales Customer Success Service Commercial Operations Partnerships and Business Development youll partner directly with managers and employees across the full employee lifecycle. This role requires working North American business hours (PST Preferred).

Youll be part of a broader HRBP team spanning the US Canada and the Philippines all working together to shape our companys culture and Future of Work vision. Reporting to the Director HR Business Partners youll bring sound judgment strong communication and a bias toward action to the client groups you support. Were looking for someone whos humble yet driven ownership-oriented and who can give and receive feedback with grace and authenticity. If that sounds like you lets talk!

• Client Partnership: Partner with Commercial client groups managers and employees across Sales Customer Success Service Commercial Operations Partnerships and Business Development as a trusted advisor across the full employee lifecycle: team effectiveness manager coaching org design workforce planning and engagement survey action planning

• Employee Relations: Support employee relations casework in the Philippines and US PIP policy violations and conflict resolution partnering with managers to document consistently and reduce legal risk; use sound judgment on when to escalate

• Change Management: Support managers and teams through organizational change helping drive clarity and alignment during transitions

• Operational Excellence: Support execution of HR programs performance cycles calibrations engagement survey insights tailored to Thumbtacks needs

• Data-Driven Decision Making: Analyze people data to identify trends and translate findings into recommendations for managers and leaders

• Culture and Employee Advocacy: Champion Thumbtacks culture and values within your client groups leading by example

• Cross-Team Collaboration: Partner with Recruiting DEI OD and Total Rewards to bring integrated People strategies to your client groups

• 6 years of experience in HR with HRBP experience

• Ability to work North American business hours (PST Preferred)

• Strong communication skills and the judgment to build trust and facilitate tough conversations

• Experience supporting high-volume frontline or commercial teams (e.g. Sales Success Customer Service Business Development Commercial Ops) in fast-paced dynamic environments

• Strong knowledge of performance management (including formal documentation like PIPs and NTEs) employee relations and change management

• Comfort supporting employees across multiple geographies including the Philippines

• Data literate comfortable analyzing people data and translating findings into recommendations

• Experience in remote or virtual-first work

• Previous experience working in fast-paced scaling organizations

• Experience working in tech companies or a marketplace

• Communications background

Actual offered salaries will vary and will be based on various factors such as calibrated job level qualifications skills competencies and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex race color age pregnancy sexual orientation gender identity or expression religion national origin ancestry citizenship marital status military or veteran status genetic information disability status or any other characteristic protected by federal provincial state or local law. We also will consider for employment qualified applicants with arrest and conviction records consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process please contact: .

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We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team well never ask you for money banking info or SSNs during hiring. Check out our blueprint on how to spot the fakes.