HR Business Partner
Makati City - Philippines
Job Summary
- Strategic Advisory: Serve as a true HR consultant to business leaders understanding operational challenges supporting departmental needs and resolving complex workforce issues.
- Employee Relations & Performance Management: Professional handling of sensitive employee relations performance monitoring and case managementproviding expert guidance to managers and following cases through to resolution.
- Regional Compliance & Operations: Act as the subject matter expert on Philippine labor laws and statutory compliance (DOLE BIR SSS PhilHealth Pag-IBIG) while maintaining strong working knowledge of employment laws in Singapore and Australia.
- Workforce Integration: Oversee end-to-end onboarding offboarding service records and benefits enrollment for local and regional teams.
- Global Collaboration: Partner closely with Global HR and regional teams to align operations employment contracts handbooks code of conduct and job grading systems.
- HR Systems & Data Integrity: Maintain core employee records and process documentation in HRIS systems (ADP and Oracle) to support trends reporting and audits.
- Engagement & Growth: Drive local engagement initiatives and support miscellaneous regional HR projects as the team and footprint expand.
- Experience: Minimum 8 years of broad HR experience with at least 5 years in a dedicated HRBP or HR Consultant role handling complex employee relations and performance management.
- Regional Legal Knowledge: Strong expertise in Philippine labor law and statutory requirements; practical experience with Singapore and Australian employment legislation is strongly preferred.
- System Experience: Hands-on experience with HRIS platforms; proficiency in Oracle and ADP is preferred.
- Scale & Setup: Proven track record establishing or scaling HR operations policy frameworks and committee setups in a growing office environment.
- Schedule Flexibility: Ability to work flexible hours across APAC and US Central time zones to support global stakeholders.
- Work Setup Flexibility: Ability to work in a hybrid setup in Makati or BGC Taguig City
Required Skills:
What Youll Bring (The Must-Haves) Proven experience specifically in Major Incident Management (MIM). This is a non-negotiable requirement. A strong background in core ITSM processes (Incident Change Problem Management). Experience working within a 24/7 operational support environment. The ability and willingness to work rotating shifts to ensure seamless coverage. This will be a permanent work-from-home position. Bonus Points (The Nice-to-Haves) A technical background from a role such as Service Desk Systems Engineering or Network Operations. ITIL v3 Foundation Certification: This is a strong plus. However for an exceptional candidate with the right operational experience we are open to sponsoring your certification. Who You Are Self-Sufficient: You are a disciplined and motivated individual who thrives in a fully remote work setting. Process-Oriented: You find structure in chaos and believe in the power of well-defined processes to achieve great outcomes. Calm Under Pressure: You excel in high-stakes situations maintaining focus and clarity when it matters most.