HR Benefits Team Lead, Night Shift

• Bachelors degree in Human Resources Psychology or a related field with 25 years of US benefits management experience or 69 years of relevant work experience.

• Experienced in HR services across the employee lifecycle including workflows policies and guidance.

• Proven background in customer-focused environments meeting SLAs/KPIs and managing teams for Performance improvement.

• 5 years of customer service experience in an employee benefit or leave management related role is preferred.

• Amenable to working permanently on a night shift and during Philippine holidays.

Required Knowledge and Skills:

• Lead and develop a specialized Benefits team through recruiting training coaching and succession planning fostering a positive and collaborative culture.

• Drive operational excellence by managing SLAs/KPIs handling escalations maintaining records and ensuring compliance with legal and data privacy standards.

• Previous experience in the administration of health and welfare U.S. leave management programs such as FMLA Americans with Disabilities Act (ADA) state/local leaves and other leave types.

• Experience with ERISA HIPAA and COBRA regulations.

• Demonstrated knowledge of and prior experience working with HRIS systems specifically Workday / Employee Central / SAP / Leave Management module system (Service Now) or similar system experience.

• Strong Microsoft Office skills (Excel Word PowerPoint Teams Outlook etc.).

• Detailed oriented and strong data analytics skills.

• Possess service mindset and ability to build strong relationships.

• Ability to work with little supervision.

• Proactive flexible and adaptive to changing priorities.

• Ability to demonstrate effective communication through active listening and empathy fostering strong interpersonal relationships and collaborative teamwork.

Why join Cushman & Wakefield

As one of the leading global real estate services firms transforming the way people work shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

Were committed to providing work-life balance for our people in an inclusive rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too join us.