Helpdesk Technician
Job Location:
Job Location:
Pasay - Philippines
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description
- Provide technical end-user support via telephone email or web chat.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Must correctly track incidents and calls including but not limited to entering data into the database timely and accurately.
- Bachelors degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity andgood working knowledge in PC hardware andsoftware troubleshooting.
- Prior Software Application support (e.g. Outlook etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system a strong advantage.
- Shift flexibility and schedule adherence are required for the position.
- 1-2 months onsite training followed by temporary work-from-home setup.
Required Experience:
IC
