Head of Business Management

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HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Business Management.

• Strategic Execution: The role is a Senior role reporting into the Head of IWPB Philippines. Role holder is primarily responsible for leading a variety of strategic planning and operational areas for IWPB.
• KPI Delivery: The role holder will have oversight on the delivery of IWPB strategy in the market ensuring the right level of monitoring and escalation related to key outcomes and key results / key performance indicators is provided to the Head of IWPB and IWPB ExCo.
• Business Management: The role holder will also be responsible for all business management activities and leading co-ordination of Business strategic planning activities such as Annual FRP VSIP strategy updates etc. They will also be expected to lead the delivery of projects and other ad-hoc tasks.
• Incentives: The role holder will be the IWPB subject matter expert in incentives and will be MNL IWPB point of contact to ensure optimal use of performance framework
• Costs: This role will be required to work closely with business Finance to maintain robust oversight of IWPB costs as well as the overall P&L Balance Sheet and competitive landscape. They should be able to form recommend actions for IWPB leadership in response to key opportunities and challenges as they present themselves.

Principal Accountabilities

Impact on the Business

• Lead the FRP process incorporating functions for revenue sales and other key metrics including cost management reviews across all areas impacting IWPB as well as tracking of variances to Plan
• Lead the co-ordination and continued optimization of IWPB governance ensuring robust discussions aligned to strategy and meeting terms of reference
• Enhance business performance across financial and non-financial levers by working in collaboration with cross functional stake holders within IWPB in-country teams and with regional stakeholders.
• Manage and interpret ad-hoc data customer insights and business information such as revenue costs impairments and underlying variants to drive performance of IWPB along growth and streamlining priorities
• Prepare strategy papers briefing notes and other ad-hoc updates required for the Head of IWPB
• Provide IWPB Head with oversight on costs trading performance on key business drivers FTE and strategic execution

Customers / Stakeholders

• Build and maintain strong partnerships with IWPB and Country ExCo
• Maintain close working relationships with Retail Products Marketing Wealth HR Finance Risk Distribution Teams and Customer and Products on operating plans and strategic initiatives.
• Maintain strong relationships with key partners externally
• Develop & maintain close working relationships with other Group Region and Country (and in country departments) as key stakeholders to ensure coordinated delivery for the Banks customers. Ensure solutions focus on the overall customer experience while supporting the strategic objectives of the business.
• Lead discussions with all relevant stakeholders conduct Gap analysis where applicable and identify process/customer experience gaps

Leadership & Teamwork

• Provides guidance to staff by properly prioritizing initiatives and supporting key focus areas based on Customer Experience commercial impact to IWPB and stakeholder impact
• Engage with cross business / x-LoB initiatives in a coordinated manner
• Lead cross-functional project teams and serve as strategic partner to line management to support these efforts.
• Maintain strong relationships with key partners and stakeholders.
• Interact with senior business managers to identify peer company best-in-class service practices & technologies to improve Customer experience.

Operational Effectiveness & Control

• Support continuous improvement across the business and proactively raise and champion initiatives for positive change.
• Document and communicate progress against FRP determining recommended actions as required to business heads through various governance forums
• Monitor Cost centers reporting budgeting and management discipline across functional management teams and business functions
• Implement changes to provide IWPB leadership with granular oversight of costs and financials on a dynamic basis working with Finance

KNOWLEDGE / EXPERIENCE

• Clear proven and progressive experience within financial services in a relevant role
• Strong managerial planning analytical communications decision-making lateral thinking influencing interpersonal and project management skills.
• Evidence of proactively working effectively with multiple stakeholders with competing priorities and being able to lead delivery of good business and customer outcomes
• Thorough understanding of MNL IWPB and HSBC Group IWPB strategy and priorities
• Proven track record of communicating effectively within the organization and with customer groups.
• Extensive experience delivering change management programs and driving cost efficiencies
• Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at senior levels within the organization.
• Able to work at pace in challenging and ambiguous circumstances
• Knowledge of the organization and its products processes and pertinent regulations affecting their delivery.
• Strong knowledge of the customer service concept and its impact on customer relationships.
• Strong ability to credibly interact with senior management.

Candidate with less relevant experience or skills may be offered a lower Global Career Band level than stated above.

Due to the urgent hiring need candidates with immediate right to work locally and no relocation need will be prioritised.

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