Guest Services Coordinator

Position : Guest Services Coordinator

Work Hours (Client) : Thursday to Monday - 9:00am - 6:00pm; Tuesday & Wednesday - off

Holidays : 5 days annual PTO

Pay Range : $1200 - $1500 USD/month(varies based on skill set and experience level)

Location of Search : South Africa Philippines Latin America or Any Region

Work Location : REMOTE

Company/Client Overview:
The company is a premium vacation rental and property management company in Florida. The company was recently rated as one of the Top 10 Vacation Rental Companies in the United States.

Duties and Responsibilities:
Were looking for a highly organized and service-driven Guest Services Coordinator to support our guest relations team. This role is essential to maintaining the high standards of communication and responsiveness our guests expect.

As the first point of contact for many guests youll manage the mainline and support local Guest Service Managers on their days off. Youll respond to guest inquiries across phone email and SMS ensuring timely and effective solutions are provided in a warm professional manner.

This position is ideal for someone with a hospitality mindset who thrives in dynamic environments and enjoys solving problems with empathy and precision.

• Primary Contact Point: Manage inbound communication via phone email and text from guests; provide accurate and helpful responses in a timely manner.
• Weekend & Holiday Coverage: Step in for on-site Guest Services Managers during their days off ensuring guests continue to receive uninterrupted high-quality service.
• Problem Resolution: Triage and coordinate action itemsranging from maintenance issues to check-in supportby collaborating with internal teams and local vendors and utilizing internal software systems including Streamline & Breezeway.
• Communication: Keep guests informed throughout the resolution process and follow up to ensure satisfaction.
• Documentation: Accurately log guest interactions issues and resolutions in our internal systems for consistency and tracking.

Minimum Requirements:

Language requirement: Excellent English Communication Skills (neutral accent)

Education: Bachelors Degree (ideally)

Experience: 2 years of related experience

Industry: Hospitality

• 2 years in customer service hospitality or guest relations
• Experience in vacation rentals property management or the hotel industry is required
• Experience with Streamline PMS Breezeway and OTAs (Airbnb VRBO) is advantageous
• Exceptional verbal and written English communication
• Calm and composed under pressure; able to multitask and prioritize in fast-paced environments
• Problem-solving mindset with a focus on guest satisfaction
• Technologically savvycomfortable using customer service platforms property management systems and team communication tools

Required Experience:

IC