Global Operational Resilience Manager

The Manager Global Operational Resilience is a first-line subject matter expert responsible for supporting the effective implementation and execution of Manulifes Operational Resilience related activities globally.

The role will serve as the first-line subject matter expert for the Archer Operational Resilience and Business Continuity modules providing process procedural data-quality and user support to global stakeholders. The position will help stakeholders understand and meet applicable standards improve the quality and consistency of business continuity and operational resilience deliverables and maintain readiness for second-line oversight audit and regulatory review.

The role will also lead the development and maintenance of practical first-line tools templates checklists standard operating procedures user guides and training materials. Working closely with the reporting manager the role will also be responsible for supporting Group Functions risk management activities where appropriate.

This position requires a strong foundation in operational risk management with practical experience in business operational resilience risk and control processes or related disciplines. The successful candidate will be comfortable working across multiple functions geographies and stakeholder groups in a global matrixed environment.

Position Responsibilities:

• Serve as a first-line subject matter expert for Operational Resilience and Business Continuity including the Archer Critical Operations & Services Business Impact Assessment and Business Continuity Plan modules.
• Lead the development and continuous improvement of standardized BCM and Operational Resilience tools templates procedures checklists user guidance and training materials.
• Perform first-line quality assurance reviews to ensure resilience documentation is complete consistent supported by appropriate rationale and aligned with applicable standards and methodologies.
• Proactively identify and escalate non-compliance documentation gaps overdue activities data-quality concerns and execution risks partnering with stakeholders to drive remediation through completion.
• Guide stakeholders in identifying critical processes and services recovery requirements and key third-party technology facilities people and other operational dependencies.
• Support business continuity exercises operational resilience scenario testing audit and regulatory readiness and ensure appropriate evidence is maintained to demonstrate effective first-line execution.
• Lead stakeholder training communications and capability-building across global functions translating complex risk resilience methodology and system requirements into clear and practical guidance.

Required Qualifications:

• 57 years of relevant experience across Operational Risk Management risk and controls business continuity operational resilience audit compliance enterprise risk management or a closely related discipline.
• Strong understanding of Operational Risk Management principles including risk identification and assessment controls issues corrective actions monitoring and reporting.
• Working knowledge of BCM and Operational Resilience concepts including BIA business continuity plans recovery requirements dependencies exercises scenario testing and remediation.
• Experience supporting risk-management programs and coordinating multiple stakeholders deliverables dependencies and deadlines within a complex or matrixed organization.
• Experience conducting quality or completeness reviews of risk control BCM or Operational Resilience documentation and supporting governance remediation audit or regulatory readiness activities.
• Strong analytical communication facilitation and stakeholder-management skills with the ability to work independently and influence stakeholders across functions levels and geographies.

Preferred Qualifications:

• Practical experience in business continuity operational resilience crisis preparedness disaster recovery or a related resilience discipline.
• Financial services or insurance industry experience.
• Experience with governance risk and compliance platforms with Archer experience strongly preferred.
• Experience preparing dashboards management reporting status reporting and data-quality analysis.
• Experience developing risk or resilience tools templates SOPs user guides checklists training materials or other enablement resources.
• Exposure to workflow automation data visualization or low-code tools.
• Professional certification in risk resilience audit project management or process improvement such as CBCP CBCI ISO 22301 CRISC CISA CRM FRM PMP or an equivalent recognized credential.
  

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .