Global Learning Admin Manager Americas

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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The Manager is mainly responsible for leading the Global Learning Administration team in their designated region composed of Team Leads Snr Specialists and Administrators on LMS transactions consultation with training organizations and administrative functions for Cornerstone OnDemand (SUMMIT) in support of the J&J Enterprise. He/she is expected to have advanced knowledge and experience in managing a regional operations team within a Global framework. This role is responsible for driving consistency and compliance in executing LMS transactions including processing times and accuracy across the regions and monitoring adherence to global processes as well as providing consultative services to a range of enterprise customers both globally and regionally.

• Directly be responsible for the service delivery of enterprise learning administration and helpdesk for learning within scope of regional responsibility by providing quality mentoring and leadership to team leads and learning administrators
  • Leading team operationally through day-to-day activities and customer concerns
  • Coaching and guiding regional team leads on standard methodology and learning administration processes
  • Develop individual talents by using performance metrics customer feedback and employees development needs
• Engage partners in given region (NA EMEA LATAM ASPAC) including training organizations either enterprise regional or local to ensure happiness of service acquire feedback on systems LA process team performance and improvement opportunities
• Sponsor or lead in project work with training organizations internal CI activities or cross team projects to deliver optimal project initiatives and outcomes
  • Partner with project collaborators to lead all aspects of project results by either delegating to team members or lead project work where required
  • Participate in CI identification and execution within team process or across LA and training teams
  • Encourage improvement initiatives from team members
  • Partners with other LA leadership team members to identify further improvement opportunities
  • Partners with learning product owner teams to implement change in system or process
• Ensure trends in cases are identified immediately and short-term action is taken to avoid further case creation
• Communicates clearly both orally and written across teams and customers to ensure successful explanation and delivery of learning administration at JNJ

• Leads an impactful Credo conscious team by encouraging open and clear dialogue ensures cross team knowledge sharing and partnership as well as team development and growth.
• Observes utmost integrity and develops and maintains mutually trusted and respected relationships with customers with manager and co-team leads with team members and when needed with vendors service providers and third parties
• Owns all assigned tasks initiatives and inquiries makes sure they are resolved/ completed efficiently and accurately with an outstanding level of quality and shows willingness to learn and to hear feedback and advice on areas for improvement and development

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