Global Data Management Team Leader

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TN STEM OPT etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on night shift (8pm to 5am). This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

The Global Data Management (GDM) Team Leader is a Level 6 people leader within the Manila People Services Center (PSC) responsible for leading a team of GDM Analysts who deliver accurate timely and compliant HR operational support across North America and Latin America.

The role combines people leadership with deep subject matter expertise in Workday data management Benefits administration HR reporting and related case-management processes. The Team Leader provides day-to-day direction coaches analysts reviews complex transactions manages escalations and serves as the teams primary process authority.

The Team Leader partners with the Supervisor HR Centers of Expertise (COEs) HR Business Partners PSC Operations PSC LATAM Workforce Management and HR Technology teams to maintain service quality meet SLAs strengthen process capability and drive continuous improvement.

Team Leadership and Coaching

• Provide daily direction and prioritization for GDM Analysts across Workday Benefits and HR Reporting activities.

• Assign work monitor queues balance workloads and ensure SLA productivity schedule-adherence and quality expectations are met.

• Conduct regular one-on-ones provide timely feedback recognize performance and address development needs.

• Coach analysts on process execution quality standards documentation and escalation judgment.

• Support onboarding cross-training and upskilling; serve as a go-to resource for complex or ambiguous cases.

• Review team performance dashboards quality audit results and operational trends to identify and address gaps.

• Partner with the Supervisor on performance management calibration talent planning and succession development.

• Foster a respectful inclusive psychologically safe and high-performance team environment.

Subject Matter Expertise

• Serve as the primary SME for Workday data management and HR lifecycle transactions including:

  • Onboarding and offboarding

  • Job and position changes

  • Pay group assignments

  • Government ID and personal data updates

  • Service-date corrections

  • International assignment and localization actions

  • EIB and other mass data-processing activities

• Provide SME guidance for Benefits data-management activities including benefit-driver entry disability administration Canada S&A papers and benefit-continuation processing.

• Own process expertise for scheduled and ad hoc HR reporting including manpower absenteeism overtime and headcount reports.

• Review validate and approve complex sensitive or high-risk transactions before submission as applicable.

• Provide peer-check oversight and ensure appropriate controls are followed.

• Resolve escalated cases independently and determine when further escalation to the Supervisor COE HR Partner or HR Technology is required.

• Maintain strong working knowledge of policies regional requirements SOPs Knowledge Articles and system changes.

• Identify process risks control gaps and recurring errors and recommend corrective action.

Operational Oversight

• Monitor daily volumes backlog SLA performance quality staffing coverage and operational risks.

• Ensure effective night-shift coverage and continuity of service for North American and Latin American stakeholders.

• Coordinate with Workforce Management on scheduling staffing intraday coverage and volume-forecasting inputs.

• Review workload and capacity trends and recommend resource or priority adjustments.

• Escalate emerging risks service impacts and unresolved issues to the Supervisor promptly.

• Support business continuity peak-volume planning and operational readiness for transitions or go-live activities.

Process Governance and Continuous Improvement

• Translate policy process and system changes into clear team instructions and execution guidance.

• Maintain review and update SOPs Knowledge Articles checklists and other process documentation.

• Support knowledge-management governance and ensure analysts are trained on approved process changes.

• Lead or participate in root-cause analysis for recurring errors defects and customer-impacting issues.

• Identify opportunities for standardization simplification automation and improved First Time Resolution.

• Provide business input for ServiceNow enhancements Workday Change Requests reporting improvements and automation initiatives.

• Participate in process migrations transitions testing user acceptance testing and go-live support.

Stakeholder Partnership

• Serve as a key operational contact for COE partners HR Business Partners PSC leadership PSC LATAM HR Technology and other stakeholders.

• Communicate proactively on case status service performance risks process changes and improvement recommendations.

• Represent the GDM team in operational reviews cross-functional meetings governance forums and cross-site working sessions.

• Build effective relationships across regions and functions in a matrixed multicultural environment.

• Provide data-backed insights and practical recommendations to support business decisions.

Systems and Tools

• HRIS: Workday

• Case Management: ServiceNow

• Reporting and Analysis: Microsoft Excel SharePoint Tableau Power BI as applicable

• Collaboration: Microsoft Teams Outlook SharePoint

Your Skills & Abilities (Required Qualifications)

• Bachelors degree in Human Resources Business Administration or a related field.

• Minimum of 23 years of experience in HR Shared Services HR Operations a People Services Center or a related environment.

• Demonstrated expertise in GDM Workday transaction processing HR data management Benefits administration or HR reporting.

• Prior experience as a Team Lead Senior Analyst SME or equivalent role with responsibility for coaching or guiding others.

• Strong working knowledge of Workday HCM transaction processing and ServiceNow case management.

• Demonstrated ability to independently resolve complex cases and provide sound process guidance.

• Strong analytical organizational problem-solving and decision-making skills.

• Excellent written and verbal English communication skills.

• Ability to work on a fixed night-shift schedule aligned with North American and Latin American business hours.

• High attention to detail and strong commitment to data accuracy confidentiality compliance and quality.

• Ability to manage competing priorities and work effectively with stakeholders across locations and functions.

What Will Give You A Competitive Advantage (Preferred Qualifications)

• Experience supporting HR processes for North American or Latin American employee populations.

• Familiarity with Benefits disability leave-related or employee-lifecycle data processes.

• Experience producing and distributing HR reports using Excel SharePoint Tableau or Power BI.

• Experience with process improvement Lean Six Sigma automation or knowledge-management practices.

• Experience supporting migrations process transitions testing or system go-lives.

• Spanish language proficiency is an asset but is not required.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

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