Global Business Process Specialist

Job Summary: The Global Business Process Specialist Order-to-Cash (OTC) is a key member of the Global Process Organization with accountability for shaping governing and continuously improving global OTC processes and enabling systems. Operating with a degree of autonomy this role partners closely with stakeholders across Business GBS IT Finance Customer Service and regional operations to drive consistency scalability and performance across the endtoend OTC value stream.

Direct Reports: 0

Sensitive/ confidential data handled: This role handles sensitive and confidential information as part of global process design and governance activities including but not limited to financial information business process documentation system and operational data and compliancerelated materials.

Key Areas of Accountability :

• Develop a thorough understanding of project scope timelines dependencies and expected deliverables

• Support the delivery of project objectives and associated project and sustainment milestones in line with agreed deadlines.

• Partner proactively with Business GBS IT Finance Tax Compliance and regional teams to codesign solutions that are scalable compliant and customercentric.

• Support the consistent adoption and application of the OTC Global Template across initiatives.

• Collaborate effectively with cross-functional and regional stakeholders maintaining clear and timely communication.

• Proactively identify process gaps inefficiencies and risks to management and support resolution actions as required.

• Contribute functional and process expertise to strengthen the overall capability maturity and success of the OTC GPO Team.

• Act as a change leader by supporting adoption readiness and capability building across impacted teams.

• Effectively support global time zones and travel as required.

• Ability to support various time zones and travel as required.

The GBPS is empowered to influence design decisions challenge nonstandard solutions and ensure alignment to the global template while balancing business needs regulatory requirements and operational practicality across regions.

Knowledge & Experience:

• Experience in Customer Service Finance Credit & Collections AR or Cash Applications within a global or multicountry environment.

• Background in process ownership business transformation or global projects.

• Experience working with ERP systems (e.g. SAP ECC / S4HANA) and upstream/downstream integrations preferred.

Competencies required:

• Process Ownership & Governance Drives standardization optimization and continuous improvement.

• Strategic Problem Solving Identifies root causes and implements sustainable solutions.

• Stakeholder Influence Builds alignment across diverse global stakeholder groups.

• Autonomy & Prioritization Manages competing demands with minimal oversight.

• Adaptability Navigates ambiguity change and evolving priorities with confidence.

Minimum Qualification:

Bachelors Degree

The base pay for this position is

In specific locations the pay range may vary from the range posted.