General Virtual Assistant (For Pooling)

This is a remote position.

About Us

VirtuallyinCredible is a people-first company that believes great work begins with great support. What started as a small team with one Virtual Assistant has now grown into a thriving community of over a thousand home-based VAs all working together growing together and achieving new milestones every day.

We are committed to delivering exceptional service to our clients while fostering a positive growth-oriented environment for our team. If youre looking for a long-term career where your contributions matter your growth is celebrated and your work-life balance is valued this may be the perfect fit for you.

As a General Virtual Assistant youll play a key role in supporting clients maintaining smooth operations and helping drive business success. This role is ideal for individuals who are proactive detail-oriented and eager to take on meaningful work.

Your responsibilities include:

• Deliver excellent customer support across phone email and written communication
  

• Manage client interactions professionally and efficiently
  

• Handle inbound/outbound calls follow-ups and inquiries
  

Administrative Operations

• Perform essential administrative tasks such as A/R A/P work order processing compliance notices lease renewals and document preparation
  

• Manage inboxes calendars files and other organizational tasks
  

• Ensure all tasks are completed with accuracy efficiency and attention to detail
  

Marketing & Social Media

• Assist with basic marketing initiatives
  

• Support social media management activities such as scheduling posts sourcing content and monitoring engagement
  

• Follow client-specific Standard Operating Procedures (SOPs) consistently
  

• Stay updated on changes to procedures and company guidelines
  

• Ensure all work aligns with VirtuallyinCredibles quality standards and core values
  

• Provide accurate data updates and regular reports to the leadership team
  

• Collaborate with teammates and departments as needed
  

• Perform additional tasks assigned from time to time demonstrating adaptability and initiative
  

• Strong English communication skills (spoken and written)
  

• Clear and neutral/ American accent
  

• Willing to undergo background checking
  

• Ability to work independently in a quiet dedicated home office environment
  

• Willing to work the graveyard shift to serve US-based clients
  

• Reliable internet connection (minimum 10 Mbps) with a backup
  

• Stable electricity with appropriate power backup
  

• Computer RAM: 8 GB to 16 GB or higher
  
• Computer Processor: Intel Core i5 8th generation or higher AMD Ryzen 5 or higher or an equivalent processor
  
• Computer Operating System: Windows 10 or higher macOS (Ventura Sonoma Sequoia Tahoe)
  

We go above and beyond to ensure our team feels supported valued and empowered. When you join VirtuallyinCredible you enjoy:

• Permanent work-from-home setup
  

• Paid training to set you up for success
  

• Free noise-cancelling headset to enhance your work environment
  

• Referral bonuses for recommending great talent
  

• Year-end bonus as a token of appreciation for your hard work
  

• Supportive and rewarding work environment where you are valued as part of the team