General Manager – Process Excellence Transformation

The General Manager Process Excellence will lead large-scale transformation initiatives focused on improving operational efficiency customer experience and overall business performance. This role is responsible for driving strategic process re-engineering automation opportunities and analytics-led improvements across operations while aligning with business objectives.

The role requires strong leadership in Lean Six Sigma automation initiatives and process reimagination with the ability to translate business challenges into high-impact operational solutions.

Key Responsibilities

Lead large-scale change and transformation initiatives across operations
Identify and implement process improvement strategies that drive efficiency cost optimization and enhanced customer experience
Propose value-added solutions using Process Reimagine frameworks aligned with business objectives
Lead automation and analytics initiatives to improve operational performance
Manage end-to-end execution of high-impact automation or analytics programs
Develop strategic recommendations based on operational insights and data analysis
Partner with internal stakeholders and leadership teams to align transformation initiatives with business priorities
Ensure successful delivery of large-scale transformation projects across multiple business units
Continuously evaluate operational performance and recommend improvements in processes systems and policies
Leverage collaboration across business functions to maximize operational synergy

Qualifications

Minimum 17 years of professional experience
At least 10 years of relevant experience in process excellence transformation or operational improvement
Lean Six Sigma Master Black Belt Certification required
Strong experience in automation analytics and large-scale transformation programs
Proven track record of managing multiple high-impact automation or analytics initiatives end-to-end
Experience working with Insurance campaigns or insurance industry operations

Required Skills

Process transformation and reengineering
Lean Six Sigma methodology
Automation and analytics strategy
Strategic planning and stakeholder leadership
Operational optimization and cost management

Preferred Tools

Automation platforms (RPA tools)
Data analytics and dashboard tools
Process mining or workflow tools
Advanced Excel and data visualization tools