GBS Transformation Senior Analyst

Job Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g. H-1B TNSTEM OPT etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on night shift (8pm to 5am). This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

What Youll Do

Business & Data Analysis

• Perform data analysis across RTP processes to identify trends bottlenecks defects and improvement opportunities

• Translate business questions into data requirements extract data from SAP S/4HANA Ariba and related systems and synthesize insights into concise actionable recommendations.

• Build and maintain dashboards reports and analytical views (e.g. using SAP tools Excel Power BI or similar) to support decision-making and post go-live performance tracking.

• Support impact assessments business cases and benefit tracking for RTP transformation initiatives

Transformation & Hypercare Support

• Utilize your process improvement system implementation and project management skills to innovate deliver solutions and contribute to global transformation projects that impact the results of the company

• Develop a deep understanding of the business by facilitating workshops to capture business and IT partner objectives pain-points and opportunities and translating them into world class processes and technology enablers

• Contribute to strategic decision making and creative problem solving in order to optimize the transition between current and future system states

• Ability to be a change agent using influence education and persuasion to build relationships and gain support for difficult changes

• Conduct iterative agile software configuration sessions to ensure that all key internal consumer organization business objectives are met

• Act as a primary analytical resource during deployment cutover and Hypercare phases

Training & Change Management

• Partner with business stakeholders and process owners to understand impacts of system and process changes on end users across RTP.

• Contribute to training strategy and design:

  • Help define learning objectives based on impact assessments and user feedback.

  • Develop or refine training materials job aids simulations and quick reference guides for SAP S/4HANA and Ariba.

• Deliver or support delivery of training sessions (virtual) including demos hands-on labs and Hypercare support.

• Provide structured feedback from training and Hypercare back into change plans communication content and process documentation.

• Monitor incident and defect logs (e.g. in JIRA and related tools) identify patterns prioritize issues and drive structured root-cause analysis with IT and process owners.

• Translate issues and trends into actionable recommendations for system fixes process changes training updates or controls.

• Support stabilization of new processes and solutions by tracking KPIs (e.g. invoice processing time error rates supplier enablement metrics) and flagging risk areas.

Process & Solution Expertise

• Serve as an SME-in-training on end-to-end Request to Pay processes with particular depth in:

  • Request to Source / Procurement requisitions sourcing events contracts POs supplier enablement.

  • Accounts Payable invoice capture three-way match exceptions handling payment run vendor master.

  • Materials Management material master goods receipt inventory movements consumption and related controls.

• Understand how these processes are designed and executed in SAP S/4HANA and Ariba including key master data documents and integration points.

• Support fit-gap analysis and solution design workshops by documenting requirements user stories and acceptance criteria.

Technology & Tools (SAP Ariba JIRA AI etc.)

• Utilize SAP S/4HANA and Ariba to analyze transactions troubleshoot issues and validate fixes throughout the transformation lifecycle.

• Use JIRA (or similar tools) to log manage and report on defects enhancements and user stories; ensure traceability from issue to resolution.

• Apply AI and automation tools (e.g. for summarizing incident trends generating draft communications analyzing large datasets or automating repetitive tasks) to improve team productivity and reduce manual work.

• Contribute to continuous improvement of the teams toolset and ways of working including templates dashboards and reusable analytical frameworks.

Your Skills & Abilities (Required Qualifications)

• A Bachelors or Masters degree in Business Finance Accounting Supply Chain Information Systems or a related field; or equivalent combination of education and experience.

• 5 years of relevant work experience in business and process transformation consulting and project management

• Significant Hands-on experience with SAP including understanding of configuration in any of the SAP modules SD Material Management (MM) FI-CO (including Fixed Assets and Product Cost) and PS is Highly Preferred

• Working knowledge of SAP S/4HANA processes and data structures within Request to Pay operations. Direct experience supporting SAP S/4HANA deployments upgrades or transformations in Finance Procurement or Supply Chain.

• Experience with Hypercare or post go-live support for large system or process changes (e.g. ERP Ariba shared services transitions).

• Demonstrated analytical thinking and data analysis skills including:

  • Ability to interpret large data sets identify patterns and derive insights.

  • Proficiency with Excel and/or reporting/visualization tools (e.g. Power BI KNIME Python SAP Analytics).

• Hands-on experience with issue/defect management tools such as JIRA including logging tracking and reporting on issues or user stories.

• Strong communication skills with the ability to translate technical/process concepts into clear messages for non-technical audiences.

• Proven ability to work collaboratively in cross-functional teams and manage multiple tasks in a fast-paced transformation environment.

• Exposure to or hands-on involvement in training design/delivery change management or end-user enablement initiatives. Experience in developing training manuals and conducting training is a plus

• Familiarity with AI tools and automation concepts (e.g. using AI assistants to draft documentation analyze large datasets assist in ticket triage or automate data preparation).

• Understanding of core Finance and Procurement concepts such as POs GR/IR invoice matching payment terms vendor master data and internal controls.

• Professional certifications or training in relevant areas (e.g. SAP Ariba Operational Excellence Lean/Six Sigma Prosci or other change management methodologies) are a plus.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

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